# Replyco vs eDesk Insights

The clearest difference is review sentiment: eDesk Insights at 50% against Replyco's 0%. eDesk Insights also leads on ratings volume (9 vs 2). Replyco's advantage is rating (5.0 vs 2.4) and update cadence (every 3 weeks vs every 8 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Replyco holds the better App Store score, 5.0 against 2.4. Both are backed by a comparable volume of ratings — 2 and 9 respectively. Written reviews complicate that: 0% of Replyco's written reviews are positive against 50% of eDesk Insights's, so the app with the better star average is not the one people write more warmly about.

Replyco ships an update every 3 weeks, eDesk Insights every 8 months. The most recent releases landed on September 10, 2026 and June 1, 2026 respectively.

## The numbers

| Metric | Replyco | eDesk Insights |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (2 ratings)](https://appshunter.io/ios/app/replyco/id1470946604/reviews)** | [2.4 (9 ratings)](https://appshunter.io/ios/app/edesk-insights/id1480812205/reviews) |
| Number of ratings | 2 | **9** |
| Positive reviews | 0.0% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 8 months |
| Monetization | Free | Free |
| Size | 49 MB | 41 MB |
| Requires iOS | **15.1** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Replyco LTD](https://appshunter.io/developer/1470946603) | [XSellco Software Limited](https://appshunter.io/developer/1003798934) |

## What reviewers say

### Replyco

[App page](https://appshunter.io/ios/app/replyco/id1470946604)

This customer service app consolidates messages from multiple e-commerce channels into a single interface. It provides quick access to customer and order details, enabling swift responses and team performance tracking.

**Highlights:** Consolidated multi-channel messaging, Quick access to customer/order details, Direct message responses, Team performance dashboards, Supports eBay, Amazon, Shopify

**Features:** macOS Compatibility

**In-app purchases:** none


### eDesk Insights

[App page](https://appshunter.io/ios/app/edesk-insights/id1480812205)

Monitor your eCommerce sales performance and customer feedback in real-time. Track key figures, sales splits across channels, and changes in your feedback ratings. Get instant insights into your Amazon and eBay accounts.

**Highlights:** Comprehensive eCommerce sales dashboard, Overall sales and order totals, Sales split by channel, Feedback rating tracking, Amazon negative feedback view, eBay feedback analysis

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Replyco free?

Replyco is free to download, with no in-app purchases.

### Is eDesk Insights free?

eDesk Insights is free to download, with no in-app purchases.

### Which has better reviews, Replyco or eDesk Insights?

Replyco is rated higher. Replyco averages 5.0 out of 5 from 2 ratings, while eDesk Insights averages 2.4 from 9 ratings.

### Do Replyco or eDesk Insights have ads?

Neither Replyco nor eDesk Insights shows ads.

### Which is updated more often, Replyco or eDesk Insights?

Replyco ships an update every 3 weeks, and eDesk Insights every 8 months. Most recently, Replyco was updated on September 10, 2026 and eDesk Insights on June 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*