# MyOncor vs BTX 311

The clearest difference is ratings volume: MyOncor at 187 against BTX 311's 2. MyOncor also leads on update cadence (every 5 weeks vs every 5 months). BTX 311's advantage is rating (3.0 vs 2.8) and iOS requirement (18.0 vs 26.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

BTX 311 holds the better App Store score, 3.0 against 2.8. That said, the two scores are not equally well evidenced: MyOncor has 187 ratings behind it against 2, so its average is the more settled of the two.

MyOncor ships an update every 5 weeks, BTX 311 every 5 months. The most recent releases landed on October 18, 2026 and October 1, 2026 respectively.

## The numbers

| Metric | MyOncor | BTX 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.8 (187 ratings)](https://appshunter.io/ios/app/myoncor/id1474439673/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/btx-311/id1662494737/reviews)** |
| Number of ratings | **187** | 2 |
| Positive reviews | 20.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 5 months |
| Monetization | Free | Free |
| Size | 168 MB | 149 MB |
| Requires iOS | 26.0 | **18.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 12+ |
| Developer | [Oncor Electric Delivery Company LLC](https://appshunter.io/developer/1474413540) | [The City of Burleson](https://appshunter.io/developer/1662494739) |

## What reviewers say

### MyOncor

[App page](https://appshunter.io/ios/app/myoncor/id1474439673)

Manage your electricity service with ease. Report outages, track restoration times, and request new service for construction projects. Stay informed with real-time updates and safety information.

**Highlights:** Report power outages, Track outage status and restoration times, Manage new service requests, Access builder and developer resources, View real-time Oncor news and safety information, Receive energy efficiency tips

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use (for some)
- 💡 Streamlined outage reporting (for some)
- 🚀 Fast updates (for some)
- 👍 User-friendly interface (for some)
- 💡 Informative content (for some)

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 App is buggy and not ready
- 🐛 Does not work when needed most
- 🐛 Slow to load information
- 🐛 Cannot add address or provider

**Reported bugs**

- App crashes frequently
- App freezes often
- App does not work during outages
- Slow loading times for outage maps and chat
- Cannot add address or retail provider

**Requested features**

- Add auto input for saved info
- Improve provider selection process
- Allow users to add their own providers
- Make outage maps load faster
- Ensure app works offline or with low connectivity


### BTX 311

[App page](https://appshunter.io/ios/app/btx-311/id1662494737)

Connect with your city services directly from your smartphone. Submit and track non-emergency service requests, access knowledge articles, and engage with city departments like never before.

**Highlights:** Submit new service requests, Track existing requests, Attach photos to requests, Map request locations, Access knowledge base, Connect with city departments

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is MyOncor free?

MyOncor is free to download, with no in-app purchases.

### Is BTX 311 free?

BTX 311 is free to download, with no in-app purchases.

### Which has better reviews, MyOncor or BTX 311?

BTX 311 is rated higher. MyOncor averages 2.8 out of 5 from 187 ratings, while BTX 311 averages 3.0 from 2 ratings.

### Do MyOncor or BTX 311 have ads?

Neither MyOncor nor BTX 311 shows ads.

### Which is updated more often, MyOncor or BTX 311?

MyOncor ships an update every 5 weeks, and BTX 311 every 5 months. Most recently, MyOncor was updated on October 18, 2026 and BTX 311 on October 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*