# First Step Help vs Ziply Fiber

The clearest difference is review sentiment: First Step Help at 100% against Ziply Fiber's 10%. First Step Help also leads on rating (3.0 vs 1.6). Ziply Fiber's advantage is ratings volume (141 vs 2) and update cadence (every 6 weeks vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

First Step Help holds the better App Store score, 3.0 against 1.6. That said, the two scores are not equally well evidenced: Ziply Fiber has 141 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 100% of First Step Help's written reviews are positive against 10% of Ziply Fiber's.

First Step Help ships an update every 5 months, Ziply Fiber every 6 weeks. The most recent releases landed on September 18, 2026 and September 21, 2026 respectively.

## The numbers

| Metric | First Step Help | Ziply Fiber |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.0 (2 ratings)](https://appshunter.io/ios/app/first-step-help/id1478309146/reviews)** | [1.6 (141 ratings)](https://appshunter.io/ios/app/ziply-fiber/id6451298186/reviews) |
| Number of ratings | 2 | **141** |
| Positive reviews | **100.0% of reviews** | 9.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 55 MB | 47 MB |
| Requires iOS | 17.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [First Step Internet, L.L.C.](https://appshunter.io/developer/1478309145) | [ZiplyFiber](https://appshunter.io/developer/1501966762) |

## What reviewers say

### First Step Help

[App page](https://appshunter.io/ios/app/first-step-help/id1478309146)

This utility app performs various network tests and diagnostics to help troubleshoot internet issues. It allows users to share test results with support agents for faster problem resolution. Additional features include live view sessions and router settings checks.

**Highlights:** Network tests and diagnostics, Share test results with support, Live View sessions, Router settings check, Location data for network analysis

**Features:** Vision Pro support

**In-app purchases:** none


### Ziply Fiber

[App page](https://appshunter.io/ios/app/ziply-fiber/id6451298186)

Manage your internet service account with ease. View and pay bills, track orders, schedule appointments, and upgrade your service speed. Get instant support through live chat and access troubleshooting guides.

**Highlights:** View and pay bills, Manage automatic payments, Schedule/reschedule appointments, Track pending orders, Upgrade service speed, Live chat support, Troubleshooting solutions

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Simple and streamlined interface
- ✅ Easy account linking and bill viewing
- 📱 Convenient mobile access to account information
- ⚡ Quick payment processing when working

**What reviewers complain about**

- 🐛 Persistent loading and refresh errors
- ❌ Non-functional chat feature
- 🔌 Frequent crashes and freezing
- ⏱️ Extremely slow performance
- 🚫 Login issues and authentication failures

**Reported bugs**

- Blank page when tapping chat bubble
- Check outage button is non-functional text
- Infinite 'Something went wrong. Click refresh' loop
- Content fails to load or constantly refreshing
- Payment processing stalls at 75% progress bar

**Requested features**

- Outage checking tool that actually works
- Network troubleshooting and quick-fix tools
- Horizontal/landscape orientation support for tablets
- Reliable push notifications for billing alerts
- Functional chat support within app


## Frequently asked questions

### Is First Step Help free?

First Step Help is free to download, with no in-app purchases.

### Is Ziply Fiber free?

Ziply Fiber is free to download, with no in-app purchases.

### Which has better reviews, First Step Help or Ziply Fiber?

First Step Help is rated higher. First Step Help averages 3.0 out of 5 from 2 ratings, while Ziply Fiber averages 1.6 from 141 ratings.

### Do First Step Help or Ziply Fiber have ads?

Neither First Step Help nor Ziply Fiber shows ads.

### Which is updated more often, First Step Help or Ziply Fiber?

First Step Help ships an update every 5 months, and Ziply Fiber every 6 weeks. Most recently, First Step Help was updated on September 18, 2026 and Ziply Fiber on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*