# 2nd Line vs ProProfs Help Desk Software

The clearest difference is in-app purchases: ProProfs Help Desk Software at none against 2nd Line's 14. 2nd Line's advantage is chart position (#133 vs unranked) and iOS requirement (13.0 vs 15). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. 2nd Line sells 12 in-app purchases, starting at $4.99 per 7 days. ProProfs Help Desk Software asks for nothing beyond the download.

2nd Line ships an update every 5 weeks, ProProfs Help Desk Software every 2 months. The most recent releases landed on September 26, 2026 and August 12, 2026 respectively.

## The numbers

| Metric | 2nd Line | ProProfs Help Desk Software |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (16K ratings)](https://appshunter.io/ios/app/2nd-line-second-phone-number/id1479964130/reviews)** | — |
| Number of ratings | **16K** | — |
| Positive reviews | 40.7% of reviews | — |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | — |
| Best chart rank | **#133** | — |
| Size | 139 MB | 58 MB |
| Requires iOS | **13.0** | 15 |
| Devices | **iPhone, iPad, iPod, Apple Watch** | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Patel Sardarben](https://appshunter.io/developer/1479964129) | [Batia Infotech](https://appshunter.io/developer/1218142698) |

## What reviewers say

### 2nd Line

[App page](https://appshunter.io/ios/app/2nd-line-second-phone-number/id1479964130)

**Currently charting:** #133 Top Grossing · Business (US App Store)

Get a second phone number for calls and texts without needing a new SIM or device. This app provides real US, Canada, and Finland numbers for privacy, business, or personal use. Enjoy features like voicemail, call recording, and international calling.

**Highlights:** Second phone number, US, Canada, Finland numbers, Call and text, Voicemail service, Call recording, Anonymous calling, Auto-replies

**Features:** macOS Compatibility, Family Sharing, Siri integration, Apple Watch app, Vision Pro support

**In-app purchases (12)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Activate 2nd Number - Weekly | $4.99 | per 7 days |
| Activate 3rd Number - Weekly | $4.99 | per 7 days |
| Text + Call Now Unlimited Calling | $5.99 | per 7 days |
| Activate 2nd Number - Monthly | $11.99 | per month |
| Activate 3rd Number - Monthly | $11.99 | per month |
| 2nd Line Monthly Premium | $12.99 | per month |
| 2nd Line Monthly Premium | $14.99 | per month |
| 2nd Line Gold - Monthly | $19.99 | per month |
| 2nd Line Limited Time Offer | $59.99 | per year |
| 2nd Line Gold - Yearly | $99.99 | per year |
| 2nd Line - Credits Plan 1 | $1.99 | one-time |
| 500 Credits | $29.99 | one-time |

**What reviewers like**

- 🚀 Easy to set up
- 💡 Provides second phone number
- 🔒 Secure service

**What reviewers complain about**

- 🐛 Unreliable service, frequent issues
- 💰 Expensive, poor value for money
- 🔍 Invasive ID verification requirements
- 🔇 Poor customer support

**Reported bugs**

- Calls and texts not going through properly
- Account suspensions without warning
- Disappearing messages and call logs

**Requested features**

- Improve reliability and stability of service
- Offer more affordable pricing options
- Provide better customer support channels


### ProProfs Help Desk Software

[App page](https://appshunter.io/ios/app/proprofs-help-desk-software/id1584325670)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is 2nd Line free?

2nd Line is free to download, with in-app purchases available.

### Is ProProfs Help Desk Software free?

ProProfs Help Desk Software is free to download, with no in-app purchases.

### Do 2nd Line or ProProfs Help Desk Software have ads?

Neither 2nd Line nor ProProfs Help Desk Software shows ads.

### Which is updated more often, 2nd Line or ProProfs Help Desk Software?

2nd Line ships an update every 5 weeks, and ProProfs Help Desk Software every 2 months. Most recently, 2nd Line was updated on September 26, 2026 and ProProfs Help Desk Software on August 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*