# MySafaricom App vs Promo Live

The clearest difference is update cadence: Promo Live at every 3 weeks against MySafaricom App's every 2 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MySafaricom App ships an update every 2 months, Promo Live every 3 weeks. The most recent releases landed on October 30, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | MySafaricom App | Promo Live |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (14K ratings)](https://appshunter.io/ios/app/mysafaricom-app/id1481438147/reviews)** | — |
| Number of ratings | **14K** | — |
| Positive reviews | 37.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | Free with in-app purchases | — |
| Size | 155 MB | 59 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Safaricom Limited](https://appshunter.io/developer/1089092649) | [Mahmoud Tulbah](https://appshunter.io/developer/1763905963) |

## What reviewers say

### MySafaricom App

[App page](https://appshunter.io/ios/app/mysafaricom-app/id1481438147)

Manage all your Safaricom services in one place. Send money, pay bills, top up airtime, buy data bundles, and access home fibre services. You can also view account balances and read the daily e-paper.

**Highlights:** Send money via M-PESA, Pay bills and shop with Lipa Na M-PESA, Top up airtime by manual entry or scratch card, Purchase data bundles, View account balances, Manage Home Fibre plans, Access digital newspaper

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient and easy to use
- 🔒 Secure money transfer via M-PESA
- 👍 User-friendly interface
- 🚀 Efficient app performance
- 👍 Great for international users

**What reviewers complain about**

- 🐛 Frequent app crashes and freezes
- 🔍 Difficult to find account information
- 🔍 Lack of transparency on charges and fees
- 🔍 Poor customer service and support
- 🔍 Unreliable network connectivity

**Reported bugs**

- App not compatible with dual SIM phones
- Unable to verify phone number while abroad
- Favorites/frequently used paybill not showing up
- Issues with purchasing data bundles and airtime
- Inability to access account information

**Requested features**

- Add ability to check data/airtime balance
- Improve app stability and reduce crashes
- Provide better customer support channels
- Enhance payment and transaction features
- Introduce recurring payment options


### Promo Live

[App page](https://appshunter.io/ios/app/promo-live/id6651817372)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is MySafaricom App free?

MySafaricom App is free to download, with no in-app purchases.

### Is Promo Live free?

Promo Live is free to download, with no in-app purchases.

### Do MySafaricom App or Promo Live have ads?

Neither MySafaricom App nor Promo Live shows ads.

### Which is updated more often, MySafaricom App or Promo Live?

MySafaricom App ships an update every 2 months, and Promo Live every 3 weeks. Most recently, MySafaricom App was updated on October 30, 2026 and Promo Live on October 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*