# Faveo Helpdesk vs osTicket Admin

The clearest difference is review sentiment: Faveo Helpdesk at 100% against osTicket Admin's 33%. Faveo Helpdesk also leads on in-app purchases (none vs 1) and iOS requirement (11.0 vs 13.0). osTicket Admin's advantage is rating (2.3 vs 1.0) and update cadence (every 2 weeks vs every 4 months). On price, ads and device support there is nothing between them.

Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. Faveo Helpdesk asks for nothing beyond the download.

osTicket Admin holds the better App Store score, 2.3 against 1.0. Both are backed by a comparable volume of ratings — 2 and 9 respectively. Written reviews complicate that: 100% of Faveo Helpdesk's written reviews are positive against 33% of osTicket Admin's, so the app with the better star average is not the one people write more warmly about.

Faveo Helpdesk ships an update every 4 months, osTicket Admin every 2 weeks. The most recent releases landed on July 19, 2026 and August 25, 2026 respectively.

## The numbers

| Metric | Faveo Helpdesk | osTicket Admin |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (2 ratings)](https://appshunter.io/ios/app/faveo-helpdesk/id1488072909/reviews) | **[2.3 (9 ratings)](https://appshunter.io/ios/app/osticket-admin/id1605243534/reviews)** |
| Number of ratings | 2 | **9** |
| Positive reviews | **100.0% of reviews** | 33.3% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 4 months | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 52 MB | 33 MB |
| Requires iOS | **11.0** | 13.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Ladybird Web Solution Private Limited](https://appshunter.io/developer/1185454913) | [Luis Fernando Pimenta ME](https://appshunter.io/developer/1061410232) |

## What reviewers say

### Faveo Helpdesk

[App page](https://appshunter.io/ios/app/faveo-helpdesk/id1488072909)

Empower startups and SMEs with a state-of-the-art, ticket-based support system. Effectively manage client queries to enhance customer retention and gain strategic insights for decisive business decisions.

**Highlights:** Ticket-based support system, Customer query management, Strategic insights for decision making, Customizable according to requirements, Knowledge base and video tutorials, Web-based application integration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### osTicket Admin

[App page](https://appshunter.io/ios/app/osticket-admin/id1605243534)

This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.

**Highlights:** Mobile ticket management, Administer osTicket system, Respond to customer inquiries, On-the-go support management

**Features:** macOS Compatibility

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pro feature | $1.99 | per month |


## Frequently asked questions

### Is Faveo Helpdesk free?

Faveo Helpdesk is free to download, with no in-app purchases.

### Is osTicket Admin free?

osTicket Admin is free to download, with in-app purchases available.

### Which has better reviews, Faveo Helpdesk or osTicket Admin?

osTicket Admin is rated higher. Faveo Helpdesk averages 1.0 out of 5 from 2 ratings, while osTicket Admin averages 2.3 from 9 ratings.

### Do Faveo Helpdesk or osTicket Admin have ads?

Neither Faveo Helpdesk nor osTicket Admin shows ads.

### Which is updated more often, Faveo Helpdesk or osTicket Admin?

Faveo Helpdesk ships an update every 4 months, and osTicket Admin every 2 weeks. Most recently, Faveo Helpdesk was updated on July 19, 2026 and osTicket Admin on August 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*