# HelpDesk 3 vs Soneya Express

The clearest difference is update cadence: HelpDesk 3 at every 6 weeks against Soneya Express's every 6 months. HelpDesk 3 also leads on iOS requirement (12.0 vs 14.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpDesk 3 ships an update every 6 weeks, Soneya Express every 6 months. The most recent releases landed on June 6, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | HelpDesk 3 | Soneya Express |
| --- | --- | --- |
| Price | Free | Free |
| Positive reviews | 0.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 6 weeks** | Every 6 months |
| Monetization | Free | — |
| Size | 25 MB | 46 MB |
| Requires iOS | **12.0** | 14.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Jerome Kaegi](https://appshunter.io/developer/957331657) | [Avaria LLC](https://appshunter.io/developer/1674106070) |

## What reviewers say

### HelpDesk 3

[App page](https://appshunter.io/ios/app/helpdesk-3/id1493908765)

Provide customer support on the go with live chat and support tickets. Easily manage customer messages and initiate conversations directly from your mobile device.

**Highlights:** Live chat support, Support ticketing system, Message management, Customer communication, Mobile accessibility

**Features:** macOS Compatibility

**In-app purchases:** none


### Soneya Express

[App page](https://appshunter.io/ios/app/soneya-express/id6445837534)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is HelpDesk 3 free?

HelpDesk 3 is free to download, with no in-app purchases.

### Is Soneya Express free?

Soneya Express is free to download, with no in-app purchases.

### Do HelpDesk 3 or Soneya Express have ads?

Neither HelpDesk 3 nor Soneya Express shows ads.

### Which is updated more often, HelpDesk 3 or Soneya Express?

HelpDesk 3 ships an update every 6 weeks, and Soneya Express every 6 months. Most recently, HelpDesk 3 was updated on June 6, 2026 and Soneya Express on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*