# HelpDesk 3 vs ServiceDesk360

HelpDesk 3 and ServiceDesk360 are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpDesk 3 ships an update every 6 weeks, ServiceDesk360 every 5 weeks. The most recent releases landed on June 6, 2026 and September 19, 2026 respectively.

## The numbers

| Metric | HelpDesk 3 | ServiceDesk360 |
| --- | --- | --- |
| Price | Free | Free |
| Positive reviews | 0.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 5 weeks** |
| Monetization | Free | — |
| Size | 25 MB | 35 MB |
| Requires iOS | **12.0** | 13.4 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Jerome Kaegi](https://appshunter.io/developer/957331657) | [OneBill Software, Inc.](https://appshunter.io/developer/1721510048) |

## What reviewers say

### HelpDesk 3

[App page](https://appshunter.io/ios/app/helpdesk-3/id1493908765)

Provide customer support on the go with live chat and support tickets. Easily manage customer messages and initiate conversations directly from your mobile device.

**Highlights:** Live chat support, Support ticketing system, Message management, Customer communication, Mobile accessibility

**Features:** macOS Compatibility

**In-app purchases:** none


### ServiceDesk360

[App page](https://appshunter.io/ios/app/servicedesk360/id6474423301)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is HelpDesk 3 free?

HelpDesk 3 is free to download, with no in-app purchases.

### Is ServiceDesk360 free?

ServiceDesk360 is free to download, with no in-app purchases.

### Do HelpDesk 3 or ServiceDesk360 have ads?

Neither HelpDesk 3 nor ServiceDesk360 shows ads.

### Which is updated more often, HelpDesk 3 or ServiceDesk360?

HelpDesk 3 ships an update every 6 weeks, and ServiceDesk360 every 5 weeks. Most recently, HelpDesk 3 was updated on June 6, 2026 and ServiceDesk360 on September 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*