# ServiceNow Agent vs Prisma Access Agent

The clearest difference is rating: Prisma Access Agent at 5.0 against ServiceNow Agent's 2.1. Prisma Access Agent also leads on iOS requirement (16.0 vs 18.0). ServiceNow Agent's advantage is update cadence (every 2 weeks vs every 2 months) and ratings volume (10 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Prisma Access Agent holds the better App Store score, 5.0 against 2.1. That said, the two scores are not equally well evidenced: ServiceNow Agent has 10 ratings behind it against 1, so its average is the more settled of the two. Written reviews split almost evenly too, at 0% and 0% positive.

ServiceNow Agent ships an update every 2 weeks, Prisma Access Agent every 2 months. The most recent releases landed on November 9, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | ServiceNow Agent | Prisma Access Agent |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (10 ratings)](https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/prisma-access-agent/id6596728176/reviews)** |
| Number of ratings | **10** | 1 |
| Positive reviews | 0.0% of reviews | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 150 MB | 58 MB |
| Requires iOS | 18.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Palo Alto Networks](https://appshunter.io/developer/324026423) |

## What reviewers say

### ServiceNow Agent

[App page](https://appshunter.io/ios/app/servicenow-agent-intune/id1494183149)

This app enables IT and service desk agents to manage and resolve work requests on the go. It offers out-of-the-box workflows for various departments and leverages device capabilities for efficient task completion, even offline.

**Highlights:** Manage team work assignments, Triage incidents and cases, Act on approvals with gestures, Complete work offline, Access full issue details, Optimize workflows with device hardware

**In-app purchases:** none


### Prisma Access Agent

[App page](https://appshunter.io/ios/app/prisma-access-agent/id6596728176)

This application provides secure and fast access to your organization's work applications from any location. It can protect all applications or selectively manage access based on administrator configuration. Confirmation from your IT team is required to use this service.

**Highlights:** Secure access to work applications, Location-independent connectivity, Per-application access control, Fast performance, Administrator-configurable security

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceNow Agent free?

ServiceNow Agent is free to download, with no in-app purchases.

### Is Prisma Access Agent free?

Prisma Access Agent is free to download, with no in-app purchases.

### Which has better reviews, ServiceNow Agent or Prisma Access Agent?

Prisma Access Agent is rated higher. ServiceNow Agent averages 2.1 out of 5 from 10 ratings, while Prisma Access Agent averages 5.0 from 1 ratings.

### Do ServiceNow Agent or Prisma Access Agent have ads?

Neither ServiceNow Agent nor Prisma Access Agent shows ads.

### Which is updated more often, ServiceNow Agent or Prisma Access Agent?

ServiceNow Agent ships an update every 2 weeks, and Prisma Access Agent every 2 months. Most recently, ServiceNow Agent was updated on November 9, 2026 and Prisma Access Agent on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*