# Chatwoot vs HelpCrunch Inbox

The clearest difference is rating: HelpCrunch Inbox at 5.0 against Chatwoot's 4.1. Chatwoot's advantage is ads (none vs shown) and update cadence (every 2 weeks vs every 3 months). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpCrunch Inbox holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: Chatwoot has 13 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 55% of Chatwoot's written reviews are positive against 33% of HelpCrunch Inbox's, so the app with the better star average is not the one people write more warmly about.

Chatwoot ships an update every 2 weeks, HelpCrunch Inbox every 3 months. Both last shipped on October 24, 2026.

## The numbers

| Metric | Chatwoot | HelpCrunch Inbox |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.1 (13 ratings)](https://appshunter.io/ios/app/chatwoot/id1495796682/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews)** |
| Number of ratings | **13** | 2 |
| Positive reviews | **55.0% of reviews** | 33.3% of reviews |
| In-app purchases | No | No |
| Ads | **No** | Yes |
| Update frequency | **Every 2 weeks** | Every 3 months |
| Monetization | **Free** | Ad-supported |
| Size | 73 MB | 20 MB |
| Requires iOS | **16.4** | 17.0 |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Chatwoot Inc](https://appshunter.io/developer/1590326840) | [HelpCrunch Corporation](https://appshunter.io/developer/1305324551) |

## What reviewers say

### Chatwoot

[App page](https://appshunter.io/ios/app/chatwoot/id1495796682)

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

**Highlights:** Real-time customer engagement, On-the-go conversation follow-up, Instant system activity notifications, Team collaboration with private notes, Conversation status management, Assign conversations to team members

**Features:** Vision Pro support

**In-app purchases:** none


### HelpCrunch Inbox

[App page](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238)

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

**Highlights:** On-the-go customer chat, Proactive lead capture, Team chat assignment, Email follow-ups from chat, Conversation status assignment, Customer online status visibility, Customizable notifications

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Chatwoot free?

Chatwoot is free to download, with no in-app purchases.

### Is HelpCrunch Inbox free?

HelpCrunch Inbox is free to download, with no in-app purchases.

### Which has better reviews, Chatwoot or HelpCrunch Inbox?

HelpCrunch Inbox is rated higher. Chatwoot averages 4.1 out of 5 from 13 ratings, while HelpCrunch Inbox averages 5.0 from 2 ratings.

### Do Chatwoot or HelpCrunch Inbox have ads?

HelpCrunch Inbox shows ads; Chatwoot does not.

### Which is updated more often, Chatwoot or HelpCrunch Inbox?

Chatwoot ships an update every 2 weeks, and HelpCrunch Inbox every 3 months. Most recently, Chatwoot was updated on October 24, 2026 and HelpCrunch Inbox on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*