# Chatwoot vs respond.io

Chatwoot and respond.io both sit at 4.1 stars, but that hides the real split: 55% of Chatwoot's written reviews are positive against 0% of respond.io's. On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.1 for Chatwoot against 4.2 for respond.io. Both are backed by a comparable volume of ratings — 13 and 15 respectively. Written reviews are what separate them: 55% of Chatwoot's written reviews are positive against 0% of respond.io's.

Chatwoot ships an update every 11 days, respond.io every 9 days. The most recent releases landed on September 23, 2026 and September 3, 2026 respectively.

## The numbers

| Metric | Chatwoot | respond.io |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.1 (13 ratings)](https://appshunter.io/ios/app/chatwoot/id1495796682/reviews) | **[4.2 (15 ratings)](https://appshunter.io/ios/app/respondio-inbox/id1667772955/reviews)** |
| Number of ratings | 13 | **15** |
| Positive reviews | **55.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 11 days | **Every 9 days** |
| Monetization | Free | Free |
| Size | 73 MB | 98 MB |
| Requires iOS | 16.4 | **15.1** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Chatwoot Inc](https://appshunter.io/developer/1590326840) | [Rocketbots](https://appshunter.io/developer/1486192834) |

## What reviewers say

### Chatwoot

[App page](https://appshunter.io/ios/app/chatwoot/id1495796682)

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

**Highlights:** Real-time customer engagement, On-the-go conversation follow-up, Instant system activity notifications, Team collaboration with private notes, Conversation status management, Assign conversations to team members

**Features:** Vision Pro support

**In-app purchases:** none


### respond.io

[App page](https://appshunter.io/ios/app/respondio-inbox/id1667772955)

Manage customer conversations from multiple messaging channels in one unified inbox. Empower your team with AI-assisted replies, real-time updates, and contact management to enhance marketing, sales, and support efforts.

**Highlights:** Unified inbox for all channels, Team collaboration on conversations, AI-assisted replies and translation, Real-time message notifications, Contact management and updates, Spam message filtering

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Chatwoot free?

Chatwoot is free to download, with no in-app purchases.

### Is respond.io free?

respond.io is free to download, with no in-app purchases.

### Which has better reviews, Chatwoot or respond.io?

respond.io is rated higher. Chatwoot averages 4.1 out of 5 from 13 ratings, while respond.io averages 4.2 from 15 ratings.

### Do Chatwoot or respond.io have ads?

Neither Chatwoot nor respond.io shows ads.

### Which is updated more often, Chatwoot or respond.io?

Chatwoot ships an update every 11 days, and respond.io every 9 days. Most recently, Chatwoot was updated on September 23, 2026 and respond.io on September 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*