# HelpCrunch Inbox vs Charla Live Chat

The clearest difference is ads: Charla Live Chat at none against HelpCrunch Inbox's shown. Charla Live Chat also leads on monetization model (free vs ad-supported) and iOS requirement (15.0 vs 17.0). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 5.0 for HelpCrunch Inbox against 5.0 for Charla Live Chat. Both are backed by a comparable volume of ratings — 2 and 4 respectively.

HelpCrunch Inbox ships an update every 3 months, Charla Live Chat every 2 months. Both last shipped on November 3, 2026.

## The numbers

| Metric | HelpCrunch Inbox | Charla Live Chat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [5.0 (2 ratings)](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238/reviews) | [5.0 (4 ratings)](https://appshunter.io/ios/app/charla-live-chat/id1528520468/reviews) |
| Number of ratings | 2 | **4** |
| Positive reviews | 33.3% of reviews | — |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Every 3 months | **Every 2 months** |
| Monetization | Ad-supported | **Free** |
| Size | 20 MB | 20 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [HelpCrunch Corporation](https://appshunter.io/developer/1305324551) | [Charla LLC](https://appshunter.io/developer/1792646445) |

## What reviewers say

### HelpCrunch Inbox

[App page](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238)

This business tool allows for on-the-go customer communication, lead capture, and proactive marketing. It facilitates team assignments for chats, contact management, and email follow-ups, ensuring speedy and delightful customer service.

**Highlights:** On-the-go customer chat, Proactive lead capture, Team chat assignment, Email follow-ups from chat, Conversation status assignment, Customer online status visibility, Customizable notifications

**Features:** macOS Compatibility

**In-app purchases:** none


### Charla Live Chat

[App page](https://appshunter.io/ios/app/charla-live-chat/id1528520468)

Enable your team to provide customer support, sales, and lead generation on the go. Respond to visitor inquiries directly from your mobile devices, ensuring constant availability for your customers.

**Highlights:** Customer support, Sales and lead generation, Mobile agent responses, 24/7 customer availability, Team collaboration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is HelpCrunch Inbox free?

HelpCrunch Inbox is free to download, with no in-app purchases.

### Is Charla Live Chat free?

Charla Live Chat is free to download, with no in-app purchases.

### Which has better reviews, HelpCrunch Inbox or Charla Live Chat?

HelpCrunch Inbox and Charla Live Chat are both rated 5.0 out of 5 on the App Store, from 2 and 4 ratings respectively.

### Do HelpCrunch Inbox or Charla Live Chat have ads?

HelpCrunch Inbox shows ads; Charla Live Chat does not.

### Which is updated more often, HelpCrunch Inbox or Charla Live Chat?

HelpCrunch Inbox ships an update every 3 months, and Charla Live Chat every 2 months. Most recently, HelpCrunch Inbox was updated on November 3, 2026 and Charla Live Chat on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*