# IO vs My Lugano

The clearest difference is review sentiment: My Lugano at 100% against IO's 35%. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

IO ships an update fortnightly, My Lugano every 3 weeks. Both last shipped on November 7, 2026.

## The numbers

| Metric | IO | My Lugano |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (882 ratings)](https://appshunter.io/ios/app/io/id1501681835/reviews)** | — |
| Number of ratings | **882** | — |
| Positive reviews | 35.4% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 3 weeks |
| Monetization | Free | Free |
| Size | 133 MB | 69 MB |
| Requires iOS | 15.1 | 15.1 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [PagoPA S.p.A.](https://appshunter.io/developer/1501681834) | [Comune di Lugano](https://appshunter.io/developer/653538399) |

## What reviewers say

### IO

[App page](https://appshunter.io/ios/app/io/id1501681835)

This app allows secure interaction with Italian Public Administrations, offering access to services, digital documents, and payment management. Receive official communications, manage deadlines, and pay bills easily from your device.

**Highlights:** Digital document wallet, Receive official communications, Manage deadlines, Pay bills via PagoPA, Secure SPID/CIE login, Biometric authentication

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 User-friendly and intuitive interface
- 🚀 Streamlined government service access
- 💼 Centralized document and payment management
- 🌍 Useful for residents abroad
- ✅ Effective cashback functionality when working

**What reviewers complain about**

- 🐛 Requires internet connection for document access
- ⚠️ Language settings not working properly
- 🔄 Too many steps to access information
- 💰 High payment commissions via PayPal
- ❌ Credit card payments broken after updates

**Reported bugs**

- App crashes and freezes frequently
- Cannot add payment methods or cards
- Transactions not recognized or recorded
- Cashback not credited despite valid purchases
- Language settings not applying to notifications

**Requested features**

- Apple Pay and Google Pay integration
- Passport storage capability
- Offline document access
- Wallet integration for digital documents
- Two-way messaging with government officials


### My Lugano

[App page](https://appshunter.io/ios/app/my-lugano/id1522252117)

This app allows users to pay with the city's cryptocurrency, LVGA, and earn up to 10% cashback from partner businesses. It also features a cryptocurrency wallet, an NFT section, and an interactive map to find participating merchants.

**Highlights:** Pay with LVGA cryptocurrency, Earn up to 10% cashback, Cryptocurrency wallet management, NFT section access, Interactive map of merchants, Fast, secure, zero-cost transactions

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is IO free?

IO is free to download, with no in-app purchases.

### Is My Lugano free?

My Lugano is free to download, with no in-app purchases.

### Do IO or My Lugano have ads?

Neither IO nor My Lugano shows ads.

### Which is updated more often, IO or My Lugano?

IO ships an update fortnightly, and My Lugano every 3 weeks. Most recently, IO was updated on November 7, 2026 and My Lugano on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*