# Customer Conversations vs Papyrus

The clearest difference is rating: Papyrus at 5.0 against Customer Conversations's 3.0. Papyrus also leads on update cadence (weekly vs every 17 months). Customer Conversations's advantage is in-app purchases (none vs 2). On price, ratings volume, ads and device support there is nothing between them.

Both are free to download. Papyrus sells 2 one-off in-app purchases. Customer Conversations asks for nothing beyond the download.

Papyrus holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 2 and 2 respectively.

Customer Conversations ships an update every 17 months, Papyrus weekly. The most recent releases landed on October 14, 2026 and October 12, 2026 respectively.

## The numbers

| Metric | Customer Conversations | Papyrus |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.0 (2 ratings)](https://appshunter.io/ios/app/customer-conversations/id1503205029/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/papyrus-research-library/id6766133716/reviews)** |
| Number of ratings | 2 | 2 |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 17 months | **Weekly** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 95 MB | 25 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Mac |
| Age rating | 4+ | 4+ |
| Developer | [Portland General Electric Company](https://appshunter.io/developer/1475828836) | [Zhenda Fu](https://appshunter.io/developer/1896207907) |

## What reviewers say

### Customer Conversations

[App page](https://appshunter.io/ios/app/customer-conversations/id1503205029)

This app connects Portland General Electric customers for market research. Participants are invited to join discussions and share feedback to help improve customer experiences. It is not for managing your PGE account.

**Highlights:** Market research participation, Online discussions, Diary studies, Gather customer insights, Invitation-only access

**Features:** macOS Compatibility

**In-app purchases:** none


### Papyrus

[App page](https://appshunter.io/ios/app/papyrus-research-library/id6766133716)

Organize, annotate, and cite research papers within a native Apple ecosystem. This workspace allows you to import PDFs and citation records, take notes, and manage your reading collections as structured projects. It offers local-first storage with optional cloud sync and various export formats.

**Highlights:** Read and annotate PDFs, Organize citation records, Take Markdown notes, Search entire library, Create structured projects, Local-first storage, Optional iCloud/WebDAV sync

**Features:** Safari Extension, Vision Pro support

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Papyrus Lifetime Unlock | $3.99 | one-time |
| Papyrus Lifetime Unlock | $5.99 | one-time |


## Frequently asked questions

### Is Customer Conversations free?

Customer Conversations is free to download, with no in-app purchases.

### Is Papyrus free?

Papyrus is free to download, with in-app purchases available.

### Which has better reviews, Customer Conversations or Papyrus?

Papyrus is rated higher. Customer Conversations averages 3.0 out of 5 from 2 ratings, while Papyrus averages 5.0 from 2 ratings.

### Do Customer Conversations or Papyrus have ads?

Neither Customer Conversations nor Papyrus shows ads.

### Which is updated more often, Customer Conversations or Papyrus?

Customer Conversations ships an update every 17 months, and Papyrus weekly. Most recently, Customer Conversations was updated on October 14, 2026 and Papyrus on October 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*