# Helpwise vs Shortwave

The clearest difference is rating: Shortwave at 4.8 against Helpwise's 2.4. Shortwave also leads on review sentiment (65% vs 33%) and ratings volume (710 vs 7). Helpwise's advantage is iOS requirement (12.0 vs 14.0). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Shortwave holds the better App Store score, 4.8 against 2.4. That said, the two scores are not equally well evidenced: Shortwave has 710 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 33% of Helpwise's written reviews are positive against 65% of Shortwave's.

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 3, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | Helpwise | Shortwave |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (7 ratings)](https://appshunter.io/ios/app/helpwise/id1503985272/reviews) | **[4.8 (710 ratings)](https://appshunter.io/ios/app/shortwave-ai-email/id1559784681/reviews)** |
| Number of ratings | 7 | **710** |
| Positive reviews | 33.3% of reviews | **65.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Monetization | Free | Free |
| Size | 86 MB | 26 MB |
| Requires iOS | **12.0** | 14.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SLABS Technologies Private Limited](https://appshunter.io/developer/1109689332) | [Shortwave Communications, Inc.](https://appshunter.io/developer/1502603969) |

## What reviewers say

### Helpwise

[App page](https://appshunter.io/ios/app/helpwise/id1503985272)

Streamline team communication by managing emails, SMS, and WhatsApp conversations in a shared inbox. Collaborate with colleagues, assign tasks, and track key metrics to improve customer support efficiency.

**Highlights:** Shared inbox for email, SMS, and WhatsApp, Team collaboration tools (tagging, chat), Workload distribution and assignment, Performance analytics and reporting, Integration with business tools, Individual logins for enhanced security

**Features:** macOS Compatibility

**In-app purchases:** none


### Shortwave

[App page](https://appshunter.io/ios/app/shortwave-ai-email/id1559784681)

This AI-powered email client streamlines your inbox with intelligent organization, writing assistance, and team collaboration tools. It helps you manage emails, schedule meetings, and turn messages into actionable tasks, all while learning your unique style.

**Highlights:** AI-powered email writing and drafting, Intelligent inbox organization and clutter removal, Real-time team collaboration and email assignment, AI-assisted meeting scheduling, Email to-do list conversion, Customizable AI prompts and automations, Management of multiple Gmail accounts

**In-app purchases:** none

**What reviewers like**

- 🚀 Excellent email management
- 👍 Clean and intuitive interface
- 🚀 Efficient email processing
- 💡 Innovative AI features
- 👍 Helpful email bundling and scheduling

**What reviewers complain about**

- 🐛 Inconsistent mobile app experience
- 🔒 Privacy concerns around data collection
- 🔍 Limited search and filtering options
- 💻 Lack of support for non-Gmail accounts
- 🔧 Missing key features like delete and landscape mode

**Reported bugs**

- Unreliable email bundling and threading
- Inconsistent performance and stability issues
- Bugs with email forwarding and attachment handling

**Requested features**

- Add support for more email providers
- Improve iPad and tablet optimization
- Enhance customization options for labels and actions
- Integrate with more productivity apps and services
- Provide better transparency around data usage and privacy


## Frequently asked questions

### Is Helpwise free?

Helpwise is free to download, with no in-app purchases.

### Is Shortwave free?

Shortwave is free to download, with no in-app purchases.

### Which has better reviews, Helpwise or Shortwave?

Shortwave is rated higher. Helpwise averages 2.4 out of 5 from 7 ratings, while Shortwave averages 4.8 from 710 ratings.

### Do Helpwise or Shortwave have ads?

Neither Helpwise nor Shortwave shows ads.

### Which is updated more often, Helpwise or Shortwave?

Helpwise ships an update every 3 weeks, and Shortwave every 3 weeks. Most recently, Helpwise was updated on October 3, 2026 and Shortwave on October 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*