# Helpwise vs Deskpro Horizon

The clearest difference is rating: Deskpro Horizon at 3.0 against Helpwise's 2.4. Helpwise's advantage is review sentiment (33% vs 0%) and update cadence (every 3 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Deskpro Horizon holds the better App Store score, 3.0 against 2.4. Both are backed by a comparable volume of ratings — 7 and 2 respectively. Written reviews complicate that: 33% of Helpwise's written reviews are positive against 0% of Deskpro Horizon's, so the app with the better star average is not the one people write more warmly about.

Helpwise ships an update every 3 weeks, Deskpro Horizon every 3 months. The most recent releases landed on June 3, 2026 and August 29, 2026 respectively.

## The numbers

| Metric | Helpwise | Deskpro Horizon |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (7 ratings)](https://appshunter.io/ios/app/helpwise/id1503985272/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/deskpro-horizon/id1599078718/reviews)** |
| Number of ratings | **7** | 2 |
| Positive reviews | **33.3% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 3 months |
| Monetization | Free | Free |
| Size | 86 MB | 29 MB |
| Requires iOS | **12.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SLABS Technologies Private Limited](https://appshunter.io/developer/1109689332) | [Deskpro Ltd](https://appshunter.io/developer/692869173) |

## What reviewers say

### Helpwise

[App page](https://appshunter.io/ios/app/helpwise/id1503985272)

Streamline team communication by managing emails, SMS, and WhatsApp conversations in a shared inbox. Collaborate with colleagues, assign tasks, and track key metrics to improve customer support efficiency.

**Highlights:** Shared inbox for email, SMS, and WhatsApp, Team collaboration tools (tagging, chat), Workload distribution and assignment, Performance analytics and reporting, Integration with business tools, Individual logins for enhanced security

**Features:** macOS Compatibility

**In-app purchases:** none


### Deskpro Horizon

[App page](https://appshunter.io/ios/app/deskpro-horizon/id1599078718)

Manage your helpdesk tickets on the go with this mobile application. Access all essential helpdesk features, create and update tickets, and respond to customers quickly from your device.

**Highlights:** Create new tickets, Filter, sort, assign, and update tickets, Customize ticket views, Respond quickly from anywhere, Attach files from device, Access advanced features, View real-time alerts and notifications, Search tickets

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Helpwise free?

Helpwise is free to download, with no in-app purchases.

### Is Deskpro Horizon free?

Deskpro Horizon is free to download, with no in-app purchases.

### Which has better reviews, Helpwise or Deskpro Horizon?

Deskpro Horizon is rated higher. Helpwise averages 2.4 out of 5 from 7 ratings, while Deskpro Horizon averages 3.0 from 2 ratings.

### Do Helpwise or Deskpro Horizon have ads?

Neither Helpwise nor Deskpro Horizon shows ads.

### Which is updated more often, Helpwise or Deskpro Horizon?

Helpwise ships an update every 3 weeks, and Deskpro Horizon every 3 months. Most recently, Helpwise was updated on June 3, 2026 and Deskpro Horizon on August 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*