# Now Support vs StrataCom Mobile for ITSM

The clearest difference is review sentiment: StrataCom Mobile for ITSM at 100% against Now Support's 44%. StrataCom Mobile for ITSM also leads on rating (5.0 vs 4.2) and iOS requirement (15.5 vs 18.0). Now Support's advantage is update cadence (every 2 weeks vs every 2 months) and ratings volume (27 vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

StrataCom Mobile for ITSM holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Now Support has 27 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 44% of Now Support's written reviews are positive against 100% of StrataCom Mobile for ITSM's.

Now Support ships an update every 2 weeks, StrataCom Mobile for ITSM every 2 months. The most recent releases landed on October 21, 2026 and October 19, 2026 respectively.

## The numbers

| Metric | Now Support | StrataCom Mobile for ITSM |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (27 ratings)](https://appshunter.io/ios/app/now-support/id1504338471/reviews) | **[5.0 (5 ratings)](https://appshunter.io/ios/app/stratacom-mobile-for-itsm/id1524072965/reviews)** |
| Number of ratings | **27** | 5 |
| Positive reviews | 44.4% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 140 MB | 111 MB |
| Requires iOS | 18.0 | **15.5** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Stratacom, Inc.](https://appshunter.io/developer/1524072967) |

## What reviewers say

### Now Support

[App page](https://appshunter.io/ios/app/now-support/id1504338471)

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

**Highlights:** Track and advance cases, Real-time notifications, Access knowledge articles, Service Catalog for requests, Virtual Agent assistance, Biometric login

**In-app purchases:** none


### StrataCom Mobile for ITSM

[App page](https://appshunter.io/ios/app/stratacom-mobile-for-itsm/id1524072965)

This business application facilitates hardware asset management and ticket management for IT service desks. It supports scanning barcodes for efficient inventory tracking and integrates with popular ITSM platforms.

**Highlights:** Hardware Asset Management, Ticket Management, Barcode Scanning, Jira Service Management Integration, Cherwell Integration, Ivanti Integration, EasyVista Integration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Now Support free?

Now Support is free to download, with no in-app purchases.

### Is StrataCom Mobile for ITSM free?

StrataCom Mobile for ITSM is free to download, with no in-app purchases.

### Which has better reviews, Now Support or StrataCom Mobile for ITSM?

StrataCom Mobile for ITSM is rated higher. Now Support averages 4.2 out of 5 from 27 ratings, while StrataCom Mobile for ITSM averages 5.0 from 5 ratings.

### Do Now Support or StrataCom Mobile for ITSM have ads?

Neither Now Support nor StrataCom Mobile for ITSM shows ads.

### Which is updated more often, Now Support or StrataCom Mobile for ITSM?

Now Support ships an update every 2 weeks, and StrataCom Mobile for ITSM every 2 months. Most recently, Now Support was updated on October 21, 2026 and StrataCom Mobile for ITSM on October 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*