# Now Support vs SolarWinds Customer Success

The clearest difference is rating: SolarWinds Customer Success at 5.0 against Now Support's 4.2. SolarWinds Customer Success also leads on iOS requirement (12.0 vs 18.0). Now Support's advantage is ratings volume (27 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SolarWinds Customer Success holds the better App Store score, 5.0 against 4.2. That said, the two scores are not equally well evidenced: Now Support has 27 ratings behind it against 2, so its average is the more settled of the two.

## The numbers

| Metric | Now Support | SolarWinds Customer Success |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (27 ratings)](https://appshunter.io/ios/app/now-support/id1504338471/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/solarwinds-customer-success/id1604160509/reviews)** |
| Number of ratings | **27** | 2 |
| Positive reviews | 44.4% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 weeks | — |
| Monetization | Free | Free |
| Size | 137 MB | 21 MB |
| Requires iOS | 18.0 | **12.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [Samanage](https://appshunter.io/developer/1033018361) |

## What reviewers say

### Now Support

[App page](https://appshunter.io/ios/app/now-support/id1504338471)

Manage administrative tasks, resolve cases, and fulfill requests on the go. Access knowledge articles and get instant help from a virtual agent. Streamline workflows and improve productivity from anywhere.

**Highlights:** Track and move cases forward, Real-time notifications, Access knowledge articles, Fulfill requests via Service Catalog, Virtual agent assistance, Facial recognition/Touch ID login

**In-app purchases:** none


### SolarWinds Customer Success

[App page](https://appshunter.io/ios/app/solarwinds-customer-success/id1604160509)

Access your SolarWinds account information and product tools on the go. Receive real-time notifications, view product details like license keys and documentation, and manage support cases.

**Highlights:** Real-time notifications, Product information access, Support case management, Account information viewing, Switch between account profiles

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Now Support free?

Now Support is free to download, with no in-app purchases.

### Is SolarWinds Customer Success free?

SolarWinds Customer Success is free to download, with no in-app purchases.

### Which has better reviews, Now Support or SolarWinds Customer Success?

SolarWinds Customer Success is rated higher. Now Support averages 4.2 out of 5 from 27 ratings, while SolarWinds Customer Success averages 5.0 from 2 ratings.

### Do Now Support or SolarWinds Customer Success have ads?

Neither Now Support nor SolarWinds Customer Success shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*