# Now Support vs My ServiceNow

The clearest difference is rating: My ServiceNow at 4.7 against Now Support's 4.2. Now Support's advantage is update cadence (every 2 weeks vs every 3 months) and review sentiment (44% vs 33%). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

My ServiceNow holds the better App Store score, 4.7 against 4.2. Both are backed by a comparable volume of ratings — 27 and 37 respectively. Written reviews complicate that: 44% of Now Support's written reviews are positive against 33% of My ServiceNow's, so the app with the better star average is not the one people write more warmly about.

Now Support ships an update every 2 weeks, My ServiceNow every 3 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | Now Support | My ServiceNow |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (27 ratings)](https://appshunter.io/ios/app/now-support/id1504338471/reviews) | **[4.7 (37 ratings)](https://appshunter.io/ios/app/my-servicenow/id6448995293/reviews)** |
| Number of ratings | 27 | **37** |
| Positive reviews | **44.4% of reviews** | 33.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 months |
| Monetization | Free | Free |
| Size | 140 MB | 129 MB |
| Requires iOS | 18.0 | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [ServiceNow](https://appshunter.io/developer/844397809) | [ServiceNow Mobile Publishing](https://appshunter.io/developer/1509572321) |

## What reviewers say

### Now Support

[App page](https://appshunter.io/ios/app/now-support/id1504338471)

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

**Highlights:** Track and advance cases, Real-time notifications, Access knowledge articles, Service Catalog for requests, Virtual Agent assistance, Biometric login

**In-app purchases:** none


### My ServiceNow

[App page](https://appshunter.io/ios/app/my-servicenow/id6448995293)

This app provides a unified mobile experience for employees, new hires, and contractors to manage company tasks, access news, and find resources. It streamlines workflows across departments like IT, HR, and Finance, simplifying complex processes.

**Highlights:** Task management, Company news and updates, Departmental requests (IT, HR, Finance), Training and career development, Workflow management, Employee profile management

**In-app purchases:** none


## Frequently asked questions

### Is Now Support free?

Now Support is free to download, with no in-app purchases.

### Is My ServiceNow free?

My ServiceNow is free to download, with no in-app purchases.

### Which has better reviews, Now Support or My ServiceNow?

My ServiceNow is rated higher. Now Support averages 4.2 out of 5 from 27 ratings, while My ServiceNow averages 4.7 from 37 ratings.

### Do Now Support or My ServiceNow have ads?

Neither Now Support nor My ServiceNow shows ads.

### Which is updated more often, Now Support or My ServiceNow?

Now Support ships an update every 2 weeks, and My ServiceNow every 3 months. Most recently, Now Support was updated on October 21, 2026 and My ServiceNow on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*