# OurSupport vs HelpDesk Host

The clearest difference is rating: OurSupport at 5.0 against HelpDesk Host's 1.3. OurSupport also leads on iOS requirement (13.2 vs 15.6). HelpDesk Host's advantage is ratings volume (900 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OurSupport holds the better App Store score, 5.0 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 900 ratings behind it against 1, so its average is the more settled of the two.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 3, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | OurSupport | HelpDesk Host |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/oursupport/id1506321441/reviews)** | [1.3 (900 ratings)](https://appshunter.io/ios/app/helpdesk-host/id1529442180/reviews) |
| Number of ratings | 1 | **900** |
| Positive reviews | — | 7.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 72 MB | 14 MB |
| Requires iOS | **13.2** | 15.6 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Tsolnetworks Connect Europe, SA](https://appshunter.io/developer/1422911418) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### OurSupport

[App page](https://appshunter.io/ios/app/oursupport/id1506321441)

Connect with skilled IT professionals for onsite or remote technical support. Log tickets, use AI chat for instant help, and collaborate in real-time via messaging or voice calls. Offers transparent pricing and subscription plans for unlimited support.

**Highlights:** Ticket logging and management, Self-help AI chat, Real-time collaboration, Voice calling, Transparent pricing, Onsite and remote support options

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### HelpDesk Host

[App page](https://appshunter.io/ios/app/helpdesk-host/id1529442180)

Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.

**Highlights:** On-demand remote support, Scheduled support sessions, Secure issue resolution, In-session text chat, One-time app installation

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app for remote support
- 🤝 Helpful for businesses and technicians

**What reviewers complain about**

- 🚨 Used by scammers to steal information
- 🔒 Security concerns with screen sharing
- ⚠️ Misleading claims of being affiliated with legitimate companies

**Reported bugs**

- Join session button not functioning properly
- Compatibility issues with older devices

**Requested features**

- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases


## Frequently asked questions

### Is OurSupport free?

OurSupport is free to download, with no in-app purchases.

### Is HelpDesk Host free?

HelpDesk Host is free to download, with no in-app purchases.

### Which has better reviews, OurSupport or HelpDesk Host?

OurSupport is rated higher. OurSupport averages 5.0 out of 5 from 1 ratings, while HelpDesk Host averages 1.3 from 900 ratings.

### Do OurSupport or HelpDesk Host have ads?

Neither OurSupport nor HelpDesk Host shows ads.

### Which is updated more often, OurSupport or HelpDesk Host?

OurSupport ships an update every 2 months, and HelpDesk Host every 2 months. Most recently, OurSupport was updated on September 3, 2026 and HelpDesk Host on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*