# OurSupport vs The Live Support

The clearest difference is in-app purchases: OurSupport at none against The Live Support's 3. OurSupport also leads on ads (none vs shown) and update cadence (every 2 months vs every 10 months). On price, device support and iOS requirement there is nothing between them.

Both are free to download. The Live Support sells 3 in-app purchases, starting at $9.99 per month. OurSupport asks for nothing beyond the download.

OurSupport ships an update every 2 months, The Live Support every 10 months. The most recent releases landed on October 4, 2026 and September 30, 2026 respectively.

## The numbers

| Metric | OurSupport | The Live Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/oursupport/id1506321441/reviews)** | — |
| Number of ratings | **1** | — |
| In-app purchases | **No** | Yes |
| Ads | **No** | Yes |
| Update frequency | **Every 2 months** | Every 10 months |
| Monetization | Free | — |
| Size | 72 MB | 58 MB |
| Requires iOS | 13.2 | **13.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [Tsolnetworks Connect Europe, SA](https://appshunter.io/developer/1422911418) | [The Software Support LLC](https://appshunter.io/developer/1681415695) |

## What reviewers say

### OurSupport

[App page](https://appshunter.io/ios/app/oursupport/id1506321441)

Connect with skilled IT professionals for onsite or remote technical support. Log tickets, use AI chat for instant help, and collaborate in real-time via messaging or voice calls. Offers transparent pricing and subscription plans for unlimited support.

**Highlights:** Ticket logging and management, Self-help AI chat, Real-time collaboration, Voice calling, Transparent pricing, Onsite and remote support options

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### The Live Support

[App page](https://appshunter.io/ios/app/the-live-support/id6504497877)

**Features:** macOS Compatibility

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Monthly | $9.99 | per month |
| Quarterly | $29.99 | per 3 months |
| Yearly | $99.99 | per year |


## Frequently asked questions

### Is OurSupport free?

OurSupport is free to download, with no in-app purchases.

### Is The Live Support free?

The Live Support is free to download, with in-app purchases available.

### Do OurSupport or The Live Support have ads?

The Live Support shows ads; OurSupport does not.

### Which is updated more often, OurSupport or The Live Support?

OurSupport ships an update every 2 months, and The Live Support every 10 months. Most recently, OurSupport was updated on October 4, 2026 and The Live Support on September 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*