# Groove Help Desk vs C12

The clearest difference is review sentiment: C12 at 100% against Groove Help Desk's 33%. Groove Help Desk's advantage is update cadence (every 2 months vs every 39 months) and rating (5.0 vs 4.8). On price, ratings volume, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Groove Help Desk holds the better App Store score, 5.0 against 4.8. Both are backed by a comparable volume of ratings — 6 and 4 respectively. Written reviews complicate that: 33% of Groove Help Desk's written reviews are positive against 100% of C12's, so the app with the better star average is not the one people write more warmly about.

Groove Help Desk ships an update every 2 months, C12 every 39 months. Both last shipped on November 3, 2026.

## The numbers

| Metric | Groove Help Desk | C12 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (6 ratings)](https://appshunter.io/ios/app/groove-help-desk/id1509476768/reviews)** | [4.8 (4 ratings)](https://appshunter.io/ios/app/c12/id1666034926/reviews) |
| Number of ratings | **6** | 4 |
| Positive reviews | 33.3% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 39 months |
| Monetization | Free | Free |
| Size | 24 MB | 1 MB |
| Requires iOS | **13.0** | 16.4 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Groove Networks LLC](https://appshunter.io/developer/445403943) | [The C12 Group LLC](https://appshunter.io/developer/1457008385) |

## What reviewers say

### Groove Help Desk

[App page](https://appshunter.io/ios/app/groove-help-desk/id1509476768)

Manage customer support on the go with this mobile help desk. It offers real-time updates, conversation management, and team collaboration tools. Access full customer profiles and seamless syncing across devices for efficient service.

**Highlights:** Real-time message updates, Conversation management, Team collaboration, Collision detection, Full customer profiles, Automatic syncing

**Features:** macOS Compatibility

**In-app purchases:** none


### C12

[App page](https://appshunter.io/ios/app/c12/id1666034926)

Stay connected with your community through real-time notifications for prayer requests, comments, and resources. Receive reminders for meetings and tasks, and easily access shared videos and documents.

**Highlights:** Real-time push notifications, Community interaction alerts, Monthly curriculum resource availability, Meeting and task reminders, Native video, document, and image previews, In-app notification center

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Groove Help Desk free?

Groove Help Desk is free to download, with no in-app purchases.

### Is C12 free?

C12 is free to download, with no in-app purchases.

### Which has better reviews, Groove Help Desk or C12?

Groove Help Desk is rated higher. Groove Help Desk averages 5.0 out of 5 from 6 ratings, while C12 averages 4.8 from 4 ratings.

### Do Groove Help Desk or C12 have ads?

Neither Groove Help Desk nor C12 shows ads.

### Which is updated more often, Groove Help Desk or C12?

Groove Help Desk ships an update every 2 months, and C12 every 39 months. Most recently, Groove Help Desk was updated on November 3, 2026 and C12 on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*