# COLINES support vs HelpDesk Viewer

The clearest difference is in-app purchases: COLINES support at none against HelpDesk Viewer's 2. COLINES support also leads on iOS requirement (13.4 vs 15). HelpDesk Viewer's advantage is update cadence (every 5 weeks vs every 12 months). On price, ads and device support there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. COLINES support asks for nothing beyond the download.

COLINES support ships an update every 12 months, HelpDesk Viewer every 5 weeks. The most recent releases landed on October 25, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | COLINES support | HelpDesk Viewer |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** |
| Number of ratings | — | **5** |
| Positive reviews | — | 71.4% of reviews |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 12 months | **Every 5 weeks** |
| Monetization | — | Free |
| Size | 59 MB | 44 MB |
| Requires iOS | **13.4** | 15 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Icona](https://appshunter.io/developer/415631722) | [IDrive Incorporated](https://appshunter.io/developer/295113649) |

## What reviewers say

### COLINES support

[App page](https://appshunter.io/ios/app/colines-support/id1519453776)

**In-app purchases:** none


### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


## Frequently asked questions

### Is COLINES support free?

COLINES support is free to download, with no in-app purchases.

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Do COLINES support or HelpDesk Viewer have ads?

Neither COLINES support nor HelpDesk Viewer shows ads.

### Which is updated more often, COLINES support or HelpDesk Viewer?

COLINES support ships an update every 12 months, and HelpDesk Viewer every 5 weeks. Most recently, COLINES support was updated on October 25, 2026 and HelpDesk Viewer on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*