# Smart Port Mobile vs Online Support

The clearest difference is iOS requirement: Smart Port Mobile at 13.4 against Online Support's 15.5. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Smart Port Mobile ships an update every 2 weeks, Online Support every 3 weeks. The most recent releases landed on November 7, 2026 and November 11, 2026 respectively.

## The numbers

| Metric | Smart Port Mobile | Online Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[5.0 (1 ratings)](https://appshunter.io/ios/app/online-support/id1553098671/reviews)** |
| Number of ratings | — | **1** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | — | Free |
| Size | 78 MB | 74 MB |
| Requires iOS | **13.4** | 15.5 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [AWAKE.AI OY](https://appshunter.io/developer/1503014486) | [F. Hoffmann-La Roche](https://appshunter.io/developer/451131453) |

## What reviewers say

### Smart Port Mobile

[App page](https://appshunter.io/ios/app/smart-port-mobile/id1523016671)

**In-app purchases:** none


### Online Support

[App page](https://appshunter.io/ios/app/online-support/id1553098671)

This app helps labs manage issues with Roche Instruments and Analyzers. It provides troubleshooting guides, allows issue escalation, and includes a digital logbook for documentation and status tracking.

**Highlights:** Instrument identification via QR code, Troubleshooting guidelines based on alarm codes, Search for similar issues and resolutions, Issue description and image attachment, Issue status tracking, Digital Logbook for known issues, Issue status dashboard

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Smart Port Mobile free?

Smart Port Mobile is free to download, with no in-app purchases.

### Is Online Support free?

Online Support is free to download, with no in-app purchases.

### Do Smart Port Mobile or Online Support have ads?

Neither Smart Port Mobile nor Online Support shows ads.

### Which is updated more often, Smart Port Mobile or Online Support?

Smart Port Mobile ships an update every 2 weeks, and Online Support every 3 weeks. Most recently, Smart Port Mobile was updated on November 7, 2026 and Online Support on November 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*