# Asurion vs Xfinity Mobile Care

The clearest difference is monetization model: Xfinity Mobile Care at free against Asurion's free with in-app purchases. Xfinity Mobile Care also leads on rating (4.4 vs 4.1) and ratings volume (2.5K vs 390). Asurion's advantage is review sentiment (21% vs 13%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Xfinity Mobile Care holds the better App Store score, 4.4 against 4.1. That said, the two scores are not equally well evidenced: Xfinity Mobile Care has 2.5K ratings behind it against 390, so its average is the more settled of the two. Written reviews complicate that: 21% of Asurion's written reviews are positive against 13% of Xfinity Mobile Care's, so the app with the better star average is not the one people write more warmly about.

Asurion ships an update every 5 weeks, Xfinity Mobile Care every 2 months. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Asurion | Xfinity Mobile Care |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.1 (390 ratings)](https://appshunter.io/ios/app/asurion/id1524530702/reviews) | **[4.4 (2.5K ratings)](https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597/reviews)** |
| Number of ratings | 390 | **2.5K** |
| Positive reviews | **21.4% of reviews** | 12.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 43 MB | 86 MB |
| Requires iOS | 15.5 | **15.1** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130) | [Assurant, Incorporated](https://appshunter.io/developer/1758353661) |

## What reviewers say

### Asurion

[App page](https://appshunter.io/ios/app/asurion/id1524530702)

Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.

**Highlights:** File claims, Track repairs and replacements, Chat with tech experts, Troubleshoot device issues, View protection plan benefits, Get proactive tech tips

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support

**What reviewers complain about**

- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service

**Reported bugs**

- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices

**Requested features**

- Dark mode option
- Streamlined claims process
- Better transparency on coverage


### Xfinity Mobile Care

[App page](https://appshunter.io/ios/app/xfinity-mobile-care/id6557086597)

This app provides comprehensive support for your mobile device, including easy claim filing, live tech assistance, and access to helpful tips. It also offers advanced security features to protect you from online threats and allows you to view your device protection coverage details.

**Highlights:** Simple claim filing and tracking, Live tech support via call, chat, or screen share, Access to device tips and quick fixes, Malware and phishing link blocking, View device protection coverage details, Advanced VPN for identity protection

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good so far
- 🚀 Excellent app

**What reviewers complain about**

- 🐛 Can't delete Mobil care
- 🐛 Issues getting replacement phone
- 🐛 Months waiting for replacement device
- 🐛 Didn't see anything really helpful

**Reported bugs**

- Screen damage issue on trade-in
- No communication on claim status
- Ticket closed without resolution

**Requested features**

- Access to iPhone 16 guide
- Provide labels to return old phone


## Frequently asked questions

### Is Asurion free?

Asurion is free to download, with no in-app purchases.

### Is Xfinity Mobile Care free?

Xfinity Mobile Care is free to download, with no in-app purchases.

### Which has better reviews, Asurion or Xfinity Mobile Care?

Xfinity Mobile Care is rated higher. Asurion averages 4.1 out of 5 from 390 ratings, while Xfinity Mobile Care averages 4.4 from 2.5K ratings.

### Do Asurion or Xfinity Mobile Care have ads?

Neither Asurion nor Xfinity Mobile Care shows ads.

### Which is updated more often, Asurion or Xfinity Mobile Care?

Asurion ships an update every 5 weeks, and Xfinity Mobile Care every 2 months. Most recently, Asurion was updated on September 22, 2026 and Xfinity Mobile Care on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*