# Asurion vs IBM Software Support

The clearest difference is rating: IBM Software Support at 5.0 against Asurion's 4.0. IBM Software Support also leads on monetization model (free vs free with in-app purchases). Asurion's advantage is ratings volume (399 vs 1) and iOS requirement (15.5 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

IBM Software Support holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: Asurion has 399 ratings behind it against 1, so its average is the more settled of the two.

Asurion ships an update every 5 weeks, IBM Software Support every 2 months. The most recent releases landed on October 21, 2026 and October 17, 2026 respectively.

## The numbers

| Metric | Asurion | IBM Software Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (399 ratings)](https://appshunter.io/ios/app/asurion/id1524530702/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/ibm-software-support/id6743817898/reviews)** |
| Number of ratings | **399** | 1 |
| Positive reviews | 21.1% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Free with in-app purchases | **Free** |
| Size | 43 MB | 37 MB |
| Requires iOS | **15.5** | 17.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 17+ | 17+ |
| Developer | [Asurion Mobile Applications Inc](https://appshunter.io/developer/371405130) | [IBM](https://appshunter.io/developer/367353856) |

## What reviewers say

### Asurion

[App page](https://appshunter.io/ios/app/asurion/id1524530702)

Manage your technology protection plans and get expert support for your devices. File claims, track repairs, and troubleshoot issues with your mobile and home tech. Access plan benefits and receive helpful setup tips.

**Highlights:** File claims, Track repairs and replacements, Chat with tech experts, Troubleshoot device issues, View protection plan benefits, Get proactive tech tips

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Good customer service
- 🚀 Easy to use app
- 💡 Helpful tech expert support

**What reviewers complain about**

- 🐛 Buggy app with login issues
- 🔍 Difficult claims process
- 💰 Expensive and not worth the cost
- 🚫 Denied claims and poor coverage
- 🤖 Unhelpful and scripted customer service

**Reported bugs**

- App crashes and freezes
- Login loop issues
- Incompatibility with certain devices

**Requested features**

- Dark mode option
- Streamlined claims process
- Better transparency on coverage


### IBM Software Support

[App page](https://appshunter.io/ios/app/ibm-software-support/id6743817898)

This application streamlines support case management for businesses. Users can view open support tickets, access detailed case information, and escalate urgent issues directly from their mobile devices. It aims to improve efficiency and response times for clients.

**Highlights:** View company support cases, Access case details and status, See case ownership and updates, Escalate cases from mobile, Receive urgent alerts, Contact Support Execs

**In-app purchases:** none


## Frequently asked questions

### Is Asurion free?

Asurion is free to download, with no in-app purchases.

### Is IBM Software Support free?

IBM Software Support is free to download, with no in-app purchases.

### Which has better reviews, Asurion or IBM Software Support?

IBM Software Support is rated higher. Asurion averages 4.0 out of 5 from 399 ratings, while IBM Software Support averages 5.0 from 1 ratings.

### Do Asurion or IBM Software Support have ads?

Neither Asurion nor IBM Software Support shows ads.

### Which is updated more often, Asurion or IBM Software Support?

Asurion ships an update every 5 weeks, and IBM Software Support every 2 months. Most recently, Asurion was updated on October 21, 2026 and IBM Software Support on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*