# HelpDesk Viewer vs Remote Services

The clearest difference is in-app purchases: Remote Services at none against HelpDesk Viewer's 2. HelpDesk Viewer's advantage is update cadence (every 5 weeks vs every 9 months). On price, ads, device support and iOS requirement there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. Remote Services asks for nothing beyond the download.

HelpDesk Viewer ships an update every 5 weeks, Remote Services every 9 months. The most recent releases landed on November 3, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | HelpDesk Viewer | Remote Services |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** | — |
| Number of ratings | **5** | — |
| Positive reviews | 71.4% of reviews | — |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 9 months |
| Monetization | Free | — |
| Size | 44 MB | 101 MB |
| Requires iOS | **15** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [IDrive Incorporated](https://appshunter.io/developer/295113649) | [Icona](https://appshunter.io/developer/415631722) |

## What reviewers say

### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


### Remote Services

[App page](https://appshunter.io/ios/app/remote-services/id1560324901)

**In-app purchases:** none


## Frequently asked questions

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Is Remote Services free?

Remote Services is free to download, with no in-app purchases.

### Do HelpDesk Viewer or Remote Services have ads?

Neither HelpDesk Viewer nor Remote Services shows ads.

### Which is updated more often, HelpDesk Viewer or Remote Services?

HelpDesk Viewer ships an update every 5 weeks, and Remote Services every 9 months. Most recently, HelpDesk Viewer was updated on November 3, 2026 and Remote Services on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*