# HelpDesk Viewer vs Iperius Remote Desktop

The clearest difference is review sentiment: HelpDesk Viewer at 71% against Iperius Remote Desktop's 14%. HelpDesk Viewer also leads on rating (3.6 vs 1.3). Iperius Remote Desktop's advantage is in-app purchases (none vs 2) and ratings volume (56 vs 5). On price, ads, monetization model and device support there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. Iperius Remote Desktop asks for nothing beyond the download.

HelpDesk Viewer holds the better App Store score, 3.6 against 1.3. That said, the two scores are not equally well evidenced: Iperius Remote Desktop has 56 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 71% of HelpDesk Viewer's written reviews are positive against 14% of Iperius Remote Desktop's.

HelpDesk Viewer ships an update every 5 weeks, Iperius Remote Desktop fortnightly. The most recent releases landed on September 10, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | HelpDesk Viewer | Iperius Remote Desktop |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** | [1.3 (56 ratings)](https://appshunter.io/ios/app/iperius-remote-desktop/id1592666519/reviews) |
| Number of ratings | 5 | **56** |
| Positive reviews | **71.4% of reviews** | 13.5% of reviews |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | Every 5 weeks | **Fortnightly** |
| Monetization | Free | Free |
| Size | 44 MB | 42 MB |
| Requires iOS | 15 | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [IDrive Incorporated](https://appshunter.io/developer/295113649) | [Enter Software](https://appshunter.io/developer/1436009695) |

## What reviewers say

### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


### Iperius Remote Desktop

[App page](https://appshunter.io/ios/app/iperius-remote-desktop/id1592666519)

Control your iPhone or iPad remotely from your computer, or vice-versa. This app enables bidirectional remote desktop access, allowing you to view and interact with your devices, capture screenshots, and record your screen as a video file.

**Highlights:** Remote control for iPhone and iPad, Remote desktop to Windows and MAC, Bidirectional control, Take screenshots, Record screen to video file

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💻 Reliable remote desktop access
- ⚡️ Efficient performance
- 📂 Useful file transfer feature
- 🔍 Seamless screen sharing

**What reviewers complain about**

- 🚫 Used by scammers to gain remote access
- 🔒 Lack of security controls
- ⚠️ Enables unauthorized access to devices

**Reported bugs**

- Crashes and freezes reported
- Compatibility issues with older devices

**Requested features**

- Improved security measures
- Clearer warnings about potential misuse


## Frequently asked questions

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Is Iperius Remote Desktop free?

Iperius Remote Desktop is free to download, with no in-app purchases.

### Which has better reviews, HelpDesk Viewer or Iperius Remote Desktop?

HelpDesk Viewer is rated higher. HelpDesk Viewer averages 3.6 out of 5 from 5 ratings, while Iperius Remote Desktop averages 1.3 from 56 ratings.

### Do HelpDesk Viewer or Iperius Remote Desktop have ads?

Neither HelpDesk Viewer nor Iperius Remote Desktop shows ads.

### Which is updated more often, HelpDesk Viewer or Iperius Remote Desktop?

HelpDesk Viewer ships an update every 5 weeks, and Iperius Remote Desktop fortnightly. Most recently, HelpDesk Viewer was updated on September 10, 2026 and Iperius Remote Desktop on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*