# HelpDesk Viewer vs ATS Enhanced Remote Support

The clearest difference is in-app purchases: ATS Enhanced Remote Support at none against HelpDesk Viewer's 2. ATS Enhanced Remote Support also leads on iOS requirement (12.0 vs 15). On price, update cadence, ads and device support there is nothing between them.

Both are free to download. HelpDesk Viewer sells 2 one-off in-app purchases. ATS Enhanced Remote Support asks for nothing beyond the download.

HelpDesk Viewer ships an update every 5 weeks, ATS Enhanced Remote Support every 2 months. The most recent releases landed on September 10, 2026 and September 17, 2026 respectively.

## The numbers

| Metric | HelpDesk Viewer | ATS Enhanced Remote Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[3.6 (5 ratings)](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491/reviews)** | — |
| Number of ratings | **5** | — |
| Positive reviews | 71.4% of reviews | — |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Free | — |
| Size | 44 MB | 55 MB |
| Requires iOS | 15 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [IDrive Incorporated](https://appshunter.io/developer/295113649) | [Icona Spa](https://appshunter.io/developer/415631722) |

## What reviewers say

### HelpDesk Viewer

[App page](https://appshunter.io/ios/app/helpdesk-viewer/id1525998491)

Remotely connect to customer devices to provide technical support. Chat with clients, manage queries, and transfer files directly from your mobile device for efficient issue resolution.

**Highlights:** Remote device connection, In-session chat, Query management, File transfer, Access logs

**Features:** macOS Compatibility

**In-app purchases (2)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 Technician plan at $9.99 | $9.99 | one-time |
| 1 Technician plan at $99.99 | $99.99 | one-time |


### ATS Enhanced Remote Support

[App page](https://appshunter.io/ios/app/ats-enhanced-remote-support/id6443582023)

**In-app purchases:** none


## Frequently asked questions

### Is HelpDesk Viewer free?

HelpDesk Viewer is free to download, with in-app purchases available.

### Is ATS Enhanced Remote Support free?

ATS Enhanced Remote Support is free to download, with no in-app purchases.

### Do HelpDesk Viewer or ATS Enhanced Remote Support have ads?

Neither HelpDesk Viewer nor ATS Enhanced Remote Support shows ads.

### Which is updated more often, HelpDesk Viewer or ATS Enhanced Remote Support?

HelpDesk Viewer ships an update every 5 weeks, and ATS Enhanced Remote Support every 2 months. Most recently, HelpDesk Viewer was updated on September 10, 2026 and ATS Enhanced Remote Support on September 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*