# HelpDesk Host vs HPE Instant On

The clearest difference is rating: HPE Instant On at 3.4 against HelpDesk Host's 1.3. HPE Instant On also leads on update cadence (every 5 weeks vs every 3 months) and review sentiment (17% vs 8%). HelpDesk Host's advantage is ratings volume (923 vs 17) and iOS requirement (13.0 vs 15.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HPE Instant On holds the better App Store score, 3.4 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 923 ratings behind it against 17, so its average is the more settled of the two. Written reviews point the same way: 8% of HelpDesk Host's written reviews are positive against 17% of HPE Instant On's.

HelpDesk Host ships an update every 3 months, HPE Instant On every 5 weeks. The most recent releases landed on November 7, 2026 and November 8, 2026 respectively.

## The numbers

| Metric | HelpDesk Host | HPE Instant On |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.3 (923 ratings)](https://appshunter.io/ios/app/helpdesk-host/id1529442180/reviews) | **[3.4 (17 ratings)](https://appshunter.io/ios/app/hpe-instant-on/id6739608641/reviews)** |
| Number of ratings | **923** | 17 |
| Positive reviews | 7.7% of reviews | **16.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 15 MB | 38 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [IDrive Incorporated](https://appshunter.io/developer/295113649) | [Hewlett Packard Enterprise Company](https://appshunter.io/developer/1039583030) |

## What reviewers say

### HelpDesk Host

[App page](https://appshunter.io/ios/app/helpdesk-host/id1529442180)

Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.

**Highlights:** On-demand remote support, Scheduled support sessions, Secure issue resolution, In-session text chat, One-time app installation

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app for remote support
- 🤝 Helpful for businesses and technicians

**What reviewers complain about**

- 🚨 Used by scammers to steal information
- 🔒 Security concerns with screen sharing
- ⚠️ Misleading claims of being affiliated with legitimate companies

**Reported bugs**

- Join session button not functioning properly
- Compatibility issues with older devices

**Requested features**

- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases


### HPE Instant On

[App page](https://appshunter.io/ios/app/hpe-instant-on/id6739608641)

Manage and troubleshoot your network of access points and switches remotely. This app provides a simple, secure, and reliable way to ensure high performance for your small business network.

**Highlights:** Remote setup, Network management, Troubleshooting tools, Wi-Fi access point control, Switch management, Secure network performance

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is HelpDesk Host free?

HelpDesk Host is free to download, with no in-app purchases.

### Is HPE Instant On free?

HPE Instant On is free to download, with no in-app purchases.

### Which has better reviews, HelpDesk Host or HPE Instant On?

HPE Instant On is rated higher. HelpDesk Host averages 1.3 out of 5 from 923 ratings, while HPE Instant On averages 3.4 from 17 ratings.

### Do HelpDesk Host or HPE Instant On have ads?

Neither HelpDesk Host nor HPE Instant On shows ads.

### Which is updated more often, HelpDesk Host or HPE Instant On?

HelpDesk Host ships an update every 3 months, and HPE Instant On every 5 weeks. Most recently, HelpDesk Host was updated on November 7, 2026 and HPE Instant On on November 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*