# HelpDesk Host vs MerxBids Assistant

The clearest difference is update cadence: MerxBids Assistant at weekly against HelpDesk Host's every 3 months. HelpDesk Host's advantage is iOS requirement (13.0 vs 18.6). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

HelpDesk Host ships an update every 3 months, MerxBids Assistant weekly. The most recent releases landed on November 7, 2026 and November 5, 2026 respectively.

## The numbers

| Metric | HelpDesk Host | MerxBids Assistant |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.3 (923 ratings)](https://appshunter.io/ios/app/helpdesk-host/id1529442180/reviews)** | — |
| Number of ratings | **923** | — |
| Positive reviews | 7.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Weekly** |
| Monetization | Free | — |
| Size | 15 MB | 9 MB |
| Requires iOS | **13.0** | 18.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 12+ |
| Developer | [IDrive Incorporated](https://appshunter.io/developer/295113649) | [Merx Technology Group](https://appshunter.io/developer/1885613352) |

## What reviewers say

### HelpDesk Host

[App page](https://appshunter.io/ios/app/helpdesk-host/id1529442180)

Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.

**Highlights:** On-demand remote support, Scheduled support sessions, Secure issue resolution, In-session text chat, One-time app installation

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app for remote support
- 🤝 Helpful for businesses and technicians

**What reviewers complain about**

- 🚨 Used by scammers to steal information
- 🔒 Security concerns with screen sharing
- ⚠️ Misleading claims of being affiliated with legitimate companies

**Reported bugs**

- Join session button not functioning properly
- Compatibility issues with older devices

**Requested features**

- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases


### MerxBids Assistant

[App page](https://appshunter.io/ios/app/merxbids-assistant/id6769381613)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is HelpDesk Host free?

HelpDesk Host is free to download, with no in-app purchases.

### Is MerxBids Assistant free?

MerxBids Assistant is free to download, with no in-app purchases.

### Do HelpDesk Host or MerxBids Assistant have ads?

Neither HelpDesk Host nor MerxBids Assistant shows ads.

### Which is updated more often, HelpDesk Host or MerxBids Assistant?

HelpDesk Host ships an update every 3 months, and MerxBids Assistant weekly. Most recently, HelpDesk Host was updated on November 7, 2026 and MerxBids Assistant on November 5, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*