# Security Service Mobile vs Citizens Pay

The clearest difference is rating: Citizens Pay at 4.9 against Security Service Mobile's 2.6. Citizens Pay also leads on review sentiment (42% vs 7%) and ratings volume (15K vs 1.2K). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Citizens Pay holds the better App Store score, 4.9 against 2.6. That said, the two scores are not equally well evidenced: Citizens Pay has 15K ratings behind it against 1.2K, so its average is the more settled of the two. Written reviews point the same way: 7% of Security Service Mobile's written reviews are positive against 42% of Citizens Pay's.

Security Service Mobile ships an update every 3 months, Citizens Pay every 6 weeks. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Security Service Mobile | Citizens Pay |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.6 (1.2K ratings)](https://appshunter.io/ios/app/security-service-mobile/id1542856207/reviews) | **[4.9 (15K ratings)](https://appshunter.io/ios/app/citizens-pay/id1641778457/reviews)** |
| Number of ratings | 1.2K | **15K** |
| Positive reviews | 7.3% of reviews | **41.7% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 6 weeks** |
| Monetization | Free | Free |
| Size | 47 MB | 79 MB |
| Requires iOS | 15.6 | **14.0** |
| Devices | **iPhone, iPad, iPod, Apple Watch** | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Security Service Federal Credit Union](https://appshunter.io/developer/605796361) | [Citizens Bank, N.A.](https://appshunter.io/developer/388082491) |

## What reviewers say

### Security Service Mobile

[App page](https://appshunter.io/ios/app/security-service-mobile/id1542856207)

Manage your bank accounts securely from your mobile device. View balances, transfer funds, deposit checks, and pay bills with ease. Access helpful resources like branch locators and credit score information.

**Highlights:** View account balances and transactions, Transfer money between accounts, Deposit checks via mobile, Schedule and pay bills, Freeze/unfreeze debit and credit cards, Set up account alerts, Find branches and ATMs

**Features:** macOS Compatibility, Apple Watch app, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Works great
- 🚀 Seamless and intuitive
- 💡 Awesome mobile deposit feature

**What reviewers complain about**

- 🐛 Constant login issues
- 🐛 Unreliable and frequently crashes
- 🐛 Slow and unresponsive
- 🐛 Buggy after updates
- 🐛 Cannot log in or access accounts

**Reported bugs**

- Login screen freezes
- Face ID/biometrics not working consistently
- Delayed or missing transaction updates
- Incorrect account balances shown
- Mobile check deposit not functioning properly

**Requested features**

- Dark mode option
- Ability to transfer between family member accounts
- Improve transaction details and history
- Better organization and customization of accounts
- Streamline login and authentication process


### Citizens Pay

[App page](https://appshunter.io/ios/app/citizens-pay/id1641778457)

Manage your Citizens Pay accounts securely and conveniently from your mobile device. Access statements, schedule payments, and set up automatic payments. Stay informed about your account balance and transaction history.

**Highlights:** 24/7 secure account access, Paperless PDF statements, Schedule one-time payments, Set up Auto Pay, View account balance, Track transaction history

**Features:** Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 💳 Easy and convenient payment
- 🕰️ Able to pay early or set up auto-pay
- 👍 Seamless application process
- 🙏 Understanding and patient with customers

**What reviewers complain about**

- 🐛 App freezes or crashes frequently
- 🔑 Login issues, unable to log in
- 🤖 Widget doesn't work in dark mode
- 🔒 Unethical practices to charge fees

**Reported bugs**

- Login screen freezes or shows errors
- App not compatible with latest iOS versions
- Blank screens and server errors
- Can't make more than minimum payment with auto-pay

**Requested features**

- Add Face ID or biometric login
- Allow pasting passwords
- Show payment details after making a payment
- Improve app stability and performance


## Frequently asked questions

### Is Security Service Mobile free?

Security Service Mobile is free to download, with no in-app purchases.

### Is Citizens Pay free?

Citizens Pay is free to download, with no in-app purchases.

### Which has better reviews, Security Service Mobile or Citizens Pay?

Citizens Pay is rated higher. Security Service Mobile averages 2.6 out of 5 from 1.2K ratings, while Citizens Pay averages 4.9 from 15K ratings.

### Do Security Service Mobile or Citizens Pay have ads?

Neither Security Service Mobile nor Citizens Pay shows ads.

### Which is updated more often, Security Service Mobile or Citizens Pay?

Security Service Mobile ships an update every 3 months, and Citizens Pay every 6 weeks. Most recently, Security Service Mobile was updated on October 24, 2026 and Citizens Pay on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*