# Citadel Servicing Corp vs Shellpoint

Citadel Servicing Corp and Shellpoint both sit at 4.9 stars, but that hides the real split: 100% of Citadel Servicing Corp's written reviews are positive against 54% of Shellpoint's. Shellpoint's advantage is update cadence (every 5 weeks vs every 8 months) and ratings volume (17K vs 714). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.9 for Citadel Servicing Corp against 4.9 for Shellpoint. That said, the two scores are not equally well evidenced: Shellpoint has 17K ratings behind it against 714, so its average is the more settled of the two. Written reviews are what separate them: 100% of Citadel Servicing Corp's written reviews are positive against 54% of Shellpoint's.

Citadel Servicing Corp ships an update every 8 months, Shellpoint every 5 weeks. The most recent releases landed on October 24, 2026 and October 26, 2026 respectively.

## The numbers

| Metric | Citadel Servicing Corp | Shellpoint |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.9 (714 ratings)](https://appshunter.io/ios/app/citadel-servicing-corp/id1548581512/reviews)** | [4.9 (17K ratings)](https://appshunter.io/ios/app/shellpoint/id6443957708/reviews) |
| Number of ratings | 714 | **17K** |
| Positive reviews | **100.0% of reviews** | 54.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 8 months | **Every 5 weeks** |
| Monetization | Free | Free |
| Size | 204 MB | 73 MB |
| Requires iOS | 17.0 | **15.0** |
| Devices | iPhone | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Citadel Servicing Corp. UAT](https://appshunter.io/developer/1548580890) | [Newrez LLC](https://appshunter.io/developer/1435999021) |

## What reviewers say

### Citadel Servicing Corp

[App page](https://appshunter.io/ios/app/citadel-servicing-corp/id1548581512)

Manage your mortgage conveniently from your smartphone. Monitor payments, view property values and trends, and gain complete control over your loan anytime, anywhere.

**Highlights:** Mortgage management, Payment monitoring, Property value tracking, Loan control, Anytime, anywhere access

**In-app purchases:** none


### Shellpoint

[App page](https://appshunter.io/ios/app/shellpoint/id6443957708)

Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.

**Highlights:** View loan account details, Make one-time payments, Schedule recurring payments, Access statements and documents, View recent account activity

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Straightforward payment process
- 👍 Convenient payment history
- 👍 Smooth system
- 👍 Easy payment service

**What reviewers complain about**

- 🐛 App crashes or doesn't load
- 🐛 Outdated and clunky interface
- 🐛 Slow performance
- 🐛 Lack of modern features
- 🐛 Unreliable customer service

**Reported bugs**

- Unable to access loan information
- Keyboard not working in app
- Login issues, unable to log in

**Requested features**

- Ability to set up and save multiple accounts
- Push notifications for due dates
- Clearer payment history breakdown
- Partial payment option


## Frequently asked questions

### Is Citadel Servicing Corp free?

Citadel Servicing Corp is free to download, with no in-app purchases.

### Is Shellpoint free?

Shellpoint is free to download, with no in-app purchases.

### Which has better reviews, Citadel Servicing Corp or Shellpoint?

Citadel Servicing Corp is rated higher. Citadel Servicing Corp averages 4.9 out of 5 from 714 ratings, while Shellpoint averages 4.9 from 17K ratings.

### Do Citadel Servicing Corp or Shellpoint have ads?

Neither Citadel Servicing Corp nor Shellpoint shows ads.

### Which is updated more often, Citadel Servicing Corp or Shellpoint?

Citadel Servicing Corp ships an update every 8 months, and Shellpoint every 5 weeks. Most recently, Citadel Servicing Corp was updated on October 24, 2026 and Shellpoint on October 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*