# Online Support vs 3N Connect

The clearest difference is update cadence: 3N Connect at every 2 days against Online Support's every 2 weeks. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Online Support ships an update every 2 weeks, 3N Connect every 2 days. Both last shipped on October 24, 2026.

## The numbers

| Metric | Online Support | 3N Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/online-support/id1553098671/reviews)** | — |
| Number of ratings | **1** | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Every 2 days** |
| Monetization | Free | — |
| Size | 74 MB | 96 MB |
| Requires iOS | **15.5** | 15.6 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [F. Hoffmann-La Roche](https://appshunter.io/developer/451131453) | [sawat soontarinka](https://appshunter.io/developer/1851371143) |

## What reviewers say

### Online Support

[App page](https://appshunter.io/ios/app/online-support/id1553098671)

This app helps labs manage issues with Roche Instruments and Analyzers. It provides troubleshooting guides, allows issue escalation, and includes a digital logbook for documentation and status tracking.

**Highlights:** Instrument identification via QR code, Troubleshooting guidelines based on alarm codes, Search for similar issues and resolutions, Issue description and image attachment, Issue status tracking, Digital Logbook for known issues, Issue status dashboard

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### 3N Connect

[App page](https://appshunter.io/ios/app/3n-connect/id6756637042)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Online Support free?

Online Support is free to download, with no in-app purchases.

### Is 3N Connect free?

3N Connect is free to download, with no in-app purchases.

### Do Online Support or 3N Connect have ads?

Neither Online Support nor 3N Connect shows ads.

### Which is updated more often, Online Support or 3N Connect?

Online Support ships an update every 2 weeks, and 3N Connect every 2 days. Most recently, Online Support was updated on October 24, 2026 and 3N Connect on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*