# 311 Toronto vs Van311

The clearest difference is update cadence: 311 Toronto at every 2 months against Van311's every 7 months. On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

311 Toronto ships an update every 2 months, Van311 every 7 months. Both last shipped on November 3, 2026.

## The numbers

| Metric | 311 Toronto | Van311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (2 ratings)](https://appshunter.io/ios/app/311-toronto/id1558520141/reviews)** | — |
| Number of ratings | **2** | — |
| Positive reviews | 8.3% of reviews | **9.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 7 months |
| Monetization | Free | Free |
| Size | 24 MB | 44 MB |
| Requires iOS | 15.6 | **15.1** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 17+ | 4+ |
| Developer | [City of Toronto](https://appshunter.io/developer/1435629070) | [City of Vancouver](https://appshunter.io/developer/1345550017) |

## What reviewers say

### 311 Toronto

[App page](https://appshunter.io/ios/app/311-toronto/id1558520141)

Report city service issues and track their progress. Submit requests for over 600 services, including bylaw violations and waste collection, with photos and location data. Receive status updates and connect with customer service representatives.

**Highlights:** Submit service requests, Attach photos and location, Track request status, Book/cancel appointments, Live agent chat, Explore open requests map, Search city services

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 App exists for reporting issues
- 👍 Some users find it great
- 👍 App has a good foundation

**What reviewers complain about**

- 🐛 App crashes frequently
- 🐛 App freezes on launch
- 🐛 Network errors prevent request submission
- 🐛 Photo upload feature broken
- 🐛 Requires unnecessary permissions

**Reported bugs**

- App crashes on start
- Photo attachment feature requires full library access
- Address field broken, inputs disappear
- Request create feature unavailable
- App reverts to homepage when uploading photos

**Requested features**

- Save and auto-fill contact details
- More options for bike lanes
- Make app more animal friendly (Wildlife category, lost/found animal reports, foster/adopt options)
- Add an 'in progress' tab to track requests
- Share requests on iMessage


### Van311

[App page](https://appshunter.io/ios/app/van311/id1613580011)

Easily connect with the City of Vancouver for services and updates. Report maintenance issues like potholes or graffiti with location and photo details. Access online services and get emergency information conveniently.

**Highlights:** Request city services, Report maintenance issues, Geo-locate issues, Add photos to reports, Get emergency updates, Access online services

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is 311 Toronto free?

311 Toronto is free to download, with no in-app purchases.

### Is Van311 free?

Van311 is free to download, with no in-app purchases.

### Do 311 Toronto or Van311 have ads?

Neither 311 Toronto nor Van311 shows ads.

### Which is updated more often, 311 Toronto or Van311?

311 Toronto ships an update every 2 months, and Van311 every 7 months. Most recently, 311 Toronto was updated on November 3, 2026 and Van311 on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*