# SimpleHelp Remote Support vs Ford DiagNow

The clearest difference is rating: Ford DiagNow at 4.6 against SimpleHelp Remote Support's 2.2. Ford DiagNow also leads on ratings volume (1.3K vs 6). SimpleHelp Remote Support's advantage is monetization model (free vs subscription) and review sentiment (40% vs 18%). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Ford DiagNow holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Ford DiagNow has 1.3K ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 40% of SimpleHelp Remote Support's written reviews are positive against 18% of Ford DiagNow's, so the app with the better star average is not the one people write more warmly about.

## The numbers

| Metric | SimpleHelp Remote Support | Ford DiagNow |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.2 (6 ratings)](https://appshunter.io/ios/app/simplehelp-remote-support/id1561599512/reviews) | **[4.6 (1.3K ratings)](https://appshunter.io/ios/app/ford-diagnow/id1591949444/reviews)** |
| Number of ratings | 6 | **1.3K** |
| Positive reviews | **40.0% of reviews** | 18.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | — | Every 3 months |
| Monetization | **Free** | Subscription |
| Size | 2 MB | 113 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SimpleHelp Ltd](https://appshunter.io/developer/1561599514) | [Ford Motor Co.](https://appshunter.io/developer/466530590) |

## What reviewers say

### SimpleHelp Remote Support

[App page](https://appshunter.io/ios/app/simplehelp-remote-support/id1561599512)

Connect to a support technician for remote assistance on your mobile device. Share your screen, send chat messages, and exchange screenshots to resolve issues quickly. Use this app only when instructed by a support professional.

**Highlights:** Connect with support technician, Share mobile screen remotely, Send chat messages, Exchange screenshots, Use connection code

**In-app purchases:** none


### Ford DiagNow

[App page](https://appshunter.io/ios/app/ford-diagnow/id1591949444)

This app offers a streamlined diagnostic solution for Ford, Lincoln, and Mercury vehicles. It allows users to read and clear trouble codes, monitor live data, and perform key programming without a full scan tool. Access vehicle information and service bulletins for 2010 and newer models.

**Highlights:** Read and decode VIN, Read and clear DTCs, Read live data, Vehicle network monitor, Key programming, Read keyless entry code, View service bulletins

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Quick and convenient for parking lot diagnostics
- 👍 Easy to use interface and simple setup
- 💡 Good functionality for reading/clearing codes and monitoring PIDs
- 🔧 Useful for PATS programming on Ford vehicles
- ⚡ Faster than IDS/FDRS for basic diagnostics

**What reviewers complain about**

- 🐛 Frequent app crashes during normal operation
- 🔐 Persistent login and authentication failures
- ❌ Poor customer service and support response
- ⚠️ Unreliable connection to VCM lite device
- 🚫 Limited functionality compared to full diagnostic tools

**Reported bugs**

- App crashes when attempting to print DTC documents
- Login error messages preventing account access
- App crashes when sharing DTC documents
- Display text shows framework codes instead of normal labels
- Server errors after reading VIN

**Requested features**

- Misfire profile correction and misfire tests
- Power balance testing
- Relative compression testing
- Fuel injection flow and relative tests
- BMS reset functionality


## Frequently asked questions

### Is SimpleHelp Remote Support free?

SimpleHelp Remote Support is free to download, with no in-app purchases.

### Is Ford DiagNow free?

Ford DiagNow is free to download, with no in-app purchases.

### Which has better reviews, SimpleHelp Remote Support or Ford DiagNow?

Ford DiagNow is rated higher. SimpleHelp Remote Support averages 2.2 out of 5 from 6 ratings, while Ford DiagNow averages 4.6 from 1.3K ratings.

### Do SimpleHelp Remote Support or Ford DiagNow have ads?

Neither SimpleHelp Remote Support nor Ford DiagNow shows ads.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*