# Transcarent vs Accolade Care

Transcarent and Accolade Care both sit at 4.8 stars, but that hides the real split: 69% of Accolade Care's written reviews are positive against 33% of Transcarent's. Transcarent's advantage is chart position (#98 vs unranked). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.8 for Transcarent against 4.9 for Accolade Care. Both are backed by a comparable volume of ratings — 3.1K and 2.7K respectively. Written reviews are what separate them: 33% of Transcarent's written reviews are positive against 69% of Accolade Care's.

Transcarent ships an update every 9 days, Accolade Care fortnightly. Both last shipped on November 7, 2026.

## The numbers

| Metric | Transcarent | Accolade Care |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (3.1K ratings)](https://appshunter.io/ios/app/transcarent/id1563769390/reviews) | **[4.9 (2.7K ratings)](https://appshunter.io/ios/app/accolade-care/id1640306909/reviews)** |
| Number of ratings | **3.1K** | 2.7K |
| Positive reviews | 32.9% of reviews | **68.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 9 days** | Fortnightly |
| Monetization | Free | Free |
| Best chart rank | **#98** | — |
| Size | 303 MB | 189 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone | iPhone |
| Age rating | 17+ | 17+ |
| Developer | [Transcarent](https://appshunter.io/developer/1551468670) | [Accolade, Inc.](https://appshunter.io/developer/637798321) |

## What reviewers say

### Transcarent

[App page](https://appshunter.io/ios/app/transcarent/id1563769390)

**Currently charting:** #98 Top Free · Medical (US App Store)

Access comprehensive health and care services from your mobile device. Get answers to your questions, find trusted doctors, and connect with virtual or in-person medical care 24/7. Manage your health journey with personalized guidance and convenient access to healthcare.

**Highlights:** Personal Health Guide 24/7, Virtual Doctor Visits (Video/Chat), Find In-Network Doctors, In-Home Medical Care, Track Health Metrics (Apple Health Sync), Healthcare Coverage Answers

**Features:** Apple Wallet

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and easy care
- 👍 Useful for insurance info
- 💡 Efficient healthcare management
- 🚀 Saved a lot of time
- 🚀 Quick prescription and delivery

**What reviewers complain about**

- 🐛 App crashes constantly
- 🐛 Very buggy and frustrating
- 🐛 App is not user friendly
- 🐛 Invasive data collection
- 🐛 App doesn't work 65% of the time

**Reported bugs**

- Blocked from logging into the app
- Reset password function does not work
- Forms are constantly missing
- App crashes when searching for prescriptions
- App requires updates that are not available

**Requested features**

- Add insurance card to Apple Wallet
- Improve login process
- Provide real customer service
- Fix missing forms
- Make tech support easily accessible


### Accolade Care

[App page](https://appshunter.io/ios/app/accolade-care/id1640306909)

Access virtual primary care and mental health services from board-certified physicians and licensed therapists. Get diagnoses, prescriptions, and ongoing support for a wide range of non-emergency conditions, available 365 days a year.

**Highlights:** Virtual primary care, Online mental health therapy, Prescription services, Treatment for over 3,500 conditions, Board-certified physicians, Licensed therapists, Preventive care services

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Thorough and knowledgeable doctors
- 🚀 Efficient and convenient virtual care
- 😊 Relatable and caring doctors
- 🤗 Positive user experience

**What reviewers complain about**

- 🐛 Buggy and unreliable app
- 💰 Billing and insurance issues
- 🕰️ Delayed or unresponsive care team

**Reported bugs**

- Constant login issues and crashes
- Inability to view care team messages

**Requested features**

- In-app messaging with care team
- Improved app stability and performance


## Frequently asked questions

### Is Transcarent free?

Transcarent is free to download, with no in-app purchases.

### Is Accolade Care free?

Accolade Care is free to download, with no in-app purchases.

### Which has better reviews, Transcarent or Accolade Care?

Accolade Care is rated higher. Transcarent averages 4.8 out of 5 from 3.1K ratings, while Accolade Care averages 4.9 from 2.7K ratings.

### Do Transcarent or Accolade Care have ads?

Neither Transcarent nor Accolade Care shows ads.

### Which is updated more often, Transcarent or Accolade Care?

Transcarent ships an update every 9 days, and Accolade Care fortnightly. Most recently, Transcarent was updated on November 7, 2026 and Accolade Care on November 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*