RLPL Mobile vs Helpdesk

Access Rideau Lakes Public Library on the go from your iPhone, iPad or iPod Touch. Manage your account, search the catalogue, renew and reserve books, dvds and more.

Instant help from real people, anytime you’re stuck. Helpdesk connects you to verified experts who guide you step-by-step through everyday problems — tech issues, car troubles, academic questions, translations, and more. Whether you need someone to look at your screen, walk you through a fix, or simply explain something clearly, Helpdesk gives you real human support in real time. No more guessing keywords on AI tools. No waiting. No frustration. Just someone who actually helps — right when you need it. Why Helpdesk? • Get instant help via video, audio, or secure screen-share • Speak to real, verified helpers — not bots • Choose your preferred language • Safe, encrypted, privacy-protected sessions • Pay only for the time that you use on calls How it works Pick a category (Tech, Cars, Academics, Translation & more) Get matched instantly with an available helper Connect through a call and solve the issue together Designed for everyday life • Fix phone or laptop issues with guided support • Troubleshoot car problems on the spot • Get real explanations for math, science, or language questions • Translate documents and conversations instantly with humans • Ask anything — from “how do I…” to “I’m stuck, what now?” Human help, with full control • Transparent pricing • Stripe-powered secure payments • Switch helpers if you’re not satisfied • Flag any issue and our team will support you • Your data stays encrypted and safe Helpdesk is your reliable companion for life’s confusing moments — bringing human connection, clarity, and instant support into one simple app.