# Visual Support vs Helpdesk AI Email Support

The clearest difference is in-app purchases: Visual Support at none against Helpdesk AI Email Support's 4. On price, update cadence, ads and device support there is nothing between them.

Both are free to download. Helpdesk AI Email Support sells 4 in-app purchases, starting at $9.99 per month. Visual Support asks for nothing beyond the download.

Visual Support ships an update every 2 months, Helpdesk AI Email Support monthly. The most recent releases landed on November 3, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Visual Support | Helpdesk AI Email Support |
| --- | --- | --- |
| Price | Free | Free |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Every 2 months | **Monthly** |
| Size | 16 MB | 50 MB |
| Requires iOS | **14.0** | 15.1 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [SIGHTCALL](https://appshunter.io/developer/935317994) | [CurlyCorn LLC](https://appshunter.io/developer/1552253484) |

## What reviewers say

### Visual Support

[App page](https://appshunter.io/ios/app/visual-support-corporate/id1567186744)

**Features:** Vision Pro support

**In-app purchases:** none


### Helpdesk AI Email Support

[App page](https://appshunter.io/ios/app/helpdesk-ai-email-support-elk/id6761682586)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (4)**

| Purchase | Price | Billing |
| --- | --- | --- |
| ElkDesk Starter Monthly | $9.99 | per month |
| ElkDesk Pro Monthly | $34.99 | per month |
| ElkDesk Starter Yearly | $99.99 | per year |
| ElkDesk Pro Yearly | $349.00 | per year |


## Frequently asked questions

### Is Visual Support free?

Visual Support is free to download, with no in-app purchases.

### Is Helpdesk AI Email Support free?

Helpdesk AI Email Support is free to download, with in-app purchases available.

### Do Visual Support or Helpdesk AI Email Support have ads?

Neither Visual Support nor Helpdesk AI Email Support shows ads.

### Which is updated more often, Visual Support or Helpdesk AI Email Support?

Visual Support ships an update every 2 months, and Helpdesk AI Email Support monthly. Most recently, Visual Support was updated on November 3, 2026 and Helpdesk AI Email Support on October 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*