# SmarterTrack Mobile vs ServiceDesk360

The clearest difference is iOS requirement: ServiceDesk360 at 13.4 against SmarterTrack Mobile's 16.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SmarterTrack Mobile ships an update every 6 weeks, ServiceDesk360 every 5 weeks. The most recent releases landed on November 3, 2026 and November 4, 2026 respectively.

## The numbers

| Metric | SmarterTrack Mobile | ServiceDesk360 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (2 ratings)](https://appshunter.io/ios/app/smartertrack-mobile/id1573423595/reviews)** | — |
| Number of ratings | **2** | — |
| Positive reviews | 100.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 weeks | **Every 5 weeks** |
| Monetization | Free | — |
| Size | 58 MB | 35 MB |
| Requires iOS | 16.0 | **13.4** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [SmarterTools Inc.](https://appshunter.io/developer/920978888) | [OneBill Software, Inc.](https://appshunter.io/developer/1721510048) |

## What reviewers say

### SmarterTrack Mobile

[App page](https://appshunter.io/ios/app/smartertrack-mobile/id1573423595)

Manage customer service tickets, live chats, call logs, and tasks on the go. This mobile app provides core functionality for agents and managers to deliver high-quality support remotely, with features like ticket translation and chat coaching.

**Highlights:** Ticket management, Live chat support, Call logging, Task management, File attachments, In-app notifications, Light/dark themes

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### ServiceDesk360

[App page](https://appshunter.io/ios/app/servicedesk360/id6474423301)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is SmarterTrack Mobile free?

SmarterTrack Mobile is free to download, with no in-app purchases.

### Is ServiceDesk360 free?

ServiceDesk360 is free to download, with no in-app purchases.

### Do SmarterTrack Mobile or ServiceDesk360 have ads?

Neither SmarterTrack Mobile nor ServiceDesk360 shows ads.

### Which is updated more often, SmarterTrack Mobile or ServiceDesk360?

SmarterTrack Mobile ships an update every 6 weeks, and ServiceDesk360 every 5 weeks. Most recently, SmarterTrack Mobile was updated on November 3, 2026 and ServiceDesk360 on November 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*