# Help Desk+ vs Spiceworks Help Desk

The clearest difference is rating: Help Desk+ at 5.0 against Spiceworks Help Desk's 1.8. Help Desk+ also leads on device support (4 vs 2). Spiceworks Help Desk's advantage is in-app purchases (none vs 3) and ratings volume (60 vs 3). On price, update cadence, ads and iOS requirement there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. Spiceworks Help Desk asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 3, so its average is the more settled of the two.

Help Desk+ ships an update every 3 weeks, Spiceworks Help Desk monthly. The most recent releases landed on September 14, 2026 and August 19, 2026 respectively.

## The numbers

| Metric | Help Desk+ | Spiceworks Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** | [1.8 (60 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) |
| Number of ratings | 3 | **60** |
| Positive reviews | — | 6.6% of reviews |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Monthly |
| Monetization | Free with in-app purchases | **Free** |
| Size | 67 MB | 6 MB |
| Requires iOS | 15.6 | 15.6 |
| Devices | **iPhone, iPad, iPod, Mac** | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Starkode Limited Company](https://appshunter.io/developer/874698946) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Help Desk+ or Spiceworks Help Desk?

Help Desk+ is rated higher. Help Desk+ averages 5.0 out of 5 from 3 ratings, while Spiceworks Help Desk averages 1.8 from 60 ratings.

### Do Help Desk+ or Spiceworks Help Desk have ads?

Neither Help Desk+ nor Spiceworks Help Desk shows ads.

### Which is updated more often, Help Desk+ or Spiceworks Help Desk?

Help Desk+ ships an update every 3 weeks, and Spiceworks Help Desk monthly. Most recently, Help Desk+ was updated on September 14, 2026 and Spiceworks Help Desk on August 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*