# UniFi Access vs ServiceDeskPlus MSP | Cloud

UniFi Access and ServiceDeskPlus MSP | Cloud are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UniFi Access ships an update every 2 weeks, ServiceDeskPlus MSP | Cloud every 3 weeks. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.

## The numbers

| Metric | UniFi Access | ServiceDeskPlus MSP | Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.9 (5.2K ratings)](https://appshunter.io/ios/app/unifi-access/id1578429007/reviews)** | — |
| Number of ratings | **5.2K** | — |
| Positive reviews | 59.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free | — |
| Size | 280 MB | 185 MB |
| Requires iOS | 17.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) | [Zoho Corporation](https://appshunter.io/developer/388384807) |

## What reviewers say

### UniFi Access

[App page](https://appshunter.io/ios/app/unifi-access/id1578429007)

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

**Highlights:** Manage connected doors and security policies, Oversee user rosters and access methods, Configure reader devices and greeting messages, View real-time access event logs, Receive doorbell notifications, Grant remote access to visitors

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Works great
- 🔒 Secure access control
- 💡 Useful features

**What reviewers complain about**

- 🐛 Crashes and bugs
- 🔍 Missing key features
- 💻 Lack of iPad/desktop support
- 🔔 Notification issues

**Reported bugs**

- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app

**Requested features**

- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration


### ServiceDeskPlus MSP | Cloud

[App page](https://appshunter.io/ios/app/servicedeskplus-msp-cloud/id6739263814)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is UniFi Access free?

UniFi Access is free to download, with no in-app purchases.

### Is ServiceDeskPlus MSP | Cloud free?

ServiceDeskPlus MSP | Cloud is free to download, with no in-app purchases.

### Do UniFi Access or ServiceDeskPlus MSP | Cloud have ads?

Neither UniFi Access nor ServiceDeskPlus MSP | Cloud shows ads.

### Which is updated more often, UniFi Access or ServiceDeskPlus MSP | Cloud?

UniFi Access ships an update every 2 weeks, and ServiceDeskPlus MSP | Cloud every 3 weeks. Most recently, UniFi Access was updated on October 29, 2026 and ServiceDeskPlus MSP | Cloud on October 25, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*