# Spiceworks Help Desk vs osTicket Admin

The clearest difference is rating: osTicket Admin at 2.3 against Spiceworks Help Desk's 1.8. osTicket Admin also leads on review sentiment (33% vs 7%) and update cadence (every 2 weeks vs monthly). Spiceworks Help Desk's advantage is in-app purchases (none vs 1) and ratings volume (60 vs 9). On price, ads and device support there is nothing between them.

Both are free to download. osTicket Admin sells 1 in-app purchase, starting at $1.99 per month. Spiceworks Help Desk asks for nothing beyond the download.

osTicket Admin holds the better App Store score, 2.3 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 7% of Spiceworks Help Desk's written reviews are positive against 33% of osTicket Admin's.

Spiceworks Help Desk ships an update monthly, osTicket Admin every 2 weeks. The most recent releases landed on August 19, 2026 and August 25, 2026 respectively.

## The numbers

| Metric | Spiceworks Help Desk | osTicket Admin |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (60 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) | **[2.3 (9 ratings)](https://appshunter.io/ios/app/osticket-admin/id1605243534/reviews)** |
| Number of ratings | **60** | 9 |
| Positive reviews | 6.6% of reviews | **33.3% of reviews** |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 6 MB | 33 MB |
| Requires iOS | 15.6 | **13.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 17+ | 17+ |
| Developer | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) | [Luis Fernando Pimenta ME](https://appshunter.io/developer/1061410232) |

## What reviewers say

### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


### osTicket Admin

[App page](https://appshunter.io/ios/app/osticket-admin/id1605243534)

This mobile application is designed for administrators of the osTicket system. It allows for efficient management of support tickets directly from a mobile device. Users can oversee and respond to customer inquiries on the go.

**Highlights:** Mobile ticket management, Administer osTicket system, Respond to customer inquiries, On-the-go support management

**Features:** macOS Compatibility

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Pro feature | $1.99 | per month |


## Frequently asked questions

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Is osTicket Admin free?

osTicket Admin is free to download, with in-app purchases available.

### Which has better reviews, Spiceworks Help Desk or osTicket Admin?

osTicket Admin is rated higher. Spiceworks Help Desk averages 1.8 out of 5 from 60 ratings, while osTicket Admin averages 2.3 from 9 ratings.

### Do Spiceworks Help Desk or osTicket Admin have ads?

Neither Spiceworks Help Desk nor osTicket Admin shows ads.

### Which is updated more often, Spiceworks Help Desk or osTicket Admin?

Spiceworks Help Desk ships an update monthly, and osTicket Admin every 2 weeks. Most recently, Spiceworks Help Desk was updated on August 19, 2026 and osTicket Admin on August 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*