# Spiceworks Help Desk vs Rubi by CDW

The clearest difference is rating: Rubi by CDW at 4.8 against Spiceworks Help Desk's 1.8. On price, review sentiment, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Rubi by CDW holds the better App Store score, 4.8 against 1.8. Both are backed by a comparable volume of ratings — 63 and 78 respectively. Written reviews complicate that: 6% of Spiceworks Help Desk's written reviews are positive against 0% of Rubi by CDW's, so the app with the better star average is not the one people write more warmly about.

Spiceworks Help Desk ships an update every 5 weeks, Rubi by CDW every 2 months. The most recent releases landed on October 22, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | Spiceworks Help Desk | Rubi by CDW |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (63 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) | **[4.8 (78 ratings)](https://appshunter.io/ios/app/rubi-by-cdw/id1660984503/reviews)** |
| Number of ratings | 63 | **78** |
| Positive reviews | **6.5% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 6 MB | 39 MB |
| Requires iOS | 15.6 | **15.1** |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 17+ | 17+ |
| Developer | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) | [CDW, LLC](https://appshunter.io/developer/491418157) |

## What reviewers say

### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


### Rubi by CDW

[App page](https://appshunter.io/ios/app/rubi-by-cdw/id1660984503)

Manage IT investments, search items, build carts, and place orders. Track shipments, get status updates, and approve or deny purchase requests. Receive push notifications for important updates and action items.

**Highlights:** Search items and build carts, Place orders, Request and convert quotes, Track shipments in real time, Approve or deny purchase requests, Receive push notifications

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Is Rubi by CDW free?

Rubi by CDW is free to download, with no in-app purchases.

### Which has better reviews, Spiceworks Help Desk or Rubi by CDW?

Rubi by CDW is rated higher. Spiceworks Help Desk averages 1.8 out of 5 from 63 ratings, while Rubi by CDW averages 4.8 from 78 ratings.

### Do Spiceworks Help Desk or Rubi by CDW have ads?

Neither Spiceworks Help Desk nor Rubi by CDW shows ads.

### Which is updated more often, Spiceworks Help Desk or Rubi by CDW?

Spiceworks Help Desk ships an update every 5 weeks, and Rubi by CDW every 2 months. Most recently, Spiceworks Help Desk was updated on October 22, 2026 and Rubi by CDW on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*