# Spiceworks Help Desk vs Genuity Help Desk

The clearest difference is review sentiment: Genuity Help Desk at 50% against Spiceworks Help Desk's 7%. Genuity Help Desk also leads on rating (3.6 vs 1.8). Spiceworks Help Desk's advantage is ratings volume (60 vs 8). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Genuity Help Desk holds the better App Store score, 3.6 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 7% of Spiceworks Help Desk's written reviews are positive against 50% of Genuity Help Desk's.

Spiceworks Help Desk ships an update monthly, Genuity Help Desk every 6 weeks. The most recent releases landed on August 19, 2026 and September 8, 2026 respectively.

## The numbers

| Metric | Spiceworks Help Desk | Genuity Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (60 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) | **[3.6 (8 ratings)](https://appshunter.io/ios/app/genuity-help-desk/id1665603044/reviews)** |
| Number of ratings | **60** | 8 |
| Positive reviews | 6.6% of reviews | **50.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Monthly** | Every 6 weeks |
| Monetization | Free | Free |
| Size | 6 MB | 41 MB |
| Requires iOS | 15.6 | **15.1** |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) | [NuLodgic, LLC](https://appshunter.io/developer/1664082675) |

## What reviewers say

### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


### Genuity Help Desk

[App page](https://appshunter.io/ios/app/genuity-help-desk/id1665603044)

Manage customer support requests on the go. This app allows you to consolidate inquiries from various sources and respond efficiently from your mobile device, ensuring user satisfaction.

**Highlights:** Mobile help desk management, Aggregate questions from multiple channels, Respond to inquiries easily, Enhance user support experience, On-the-go accessibility

**In-app purchases:** none


## Frequently asked questions

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Is Genuity Help Desk free?

Genuity Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Spiceworks Help Desk or Genuity Help Desk?

Genuity Help Desk is rated higher. Spiceworks Help Desk averages 1.8 out of 5 from 60 ratings, while Genuity Help Desk averages 3.6 from 8 ratings.

### Do Spiceworks Help Desk or Genuity Help Desk have ads?

Neither Spiceworks Help Desk nor Genuity Help Desk shows ads.

### Which is updated more often, Spiceworks Help Desk or Genuity Help Desk?

Spiceworks Help Desk ships an update monthly, and Genuity Help Desk every 6 weeks. Most recently, Spiceworks Help Desk was updated on August 19, 2026 and Genuity Help Desk on September 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*