# Spiceworks Help Desk vs ThreatDown Admin

The clearest difference is rating: ThreatDown Admin at 2.8 against Spiceworks Help Desk's 1.8. Spiceworks Help Desk's advantage is ratings volume (60 vs 6). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ThreatDown Admin holds the better App Store score, 2.8 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 7% of Spiceworks Help Desk's written reviews are positive against 10% of ThreatDown Admin's.

Spiceworks Help Desk ships an update monthly, ThreatDown Admin every 3 weeks. The most recent releases landed on August 19, 2026 and August 4, 2026 respectively.

## The numbers

| Metric | Spiceworks Help Desk | ThreatDown Admin |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (60 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) | **[2.8 (6 ratings)](https://appshunter.io/ios/app/threatdown-admin/id1666801296/reviews)** |
| Number of ratings | **60** | 6 |
| Positive reviews | 6.6% of reviews | **10.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 6 MB | 47 MB |
| Requires iOS | 15.6 | **15.1** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 17+ | 4+ |
| Developer | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) | [ThreatDown Inc.](https://appshunter.io/developer/1750035627) |

## What reviewers say

### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


### ThreatDown Admin

[App page](https://appshunter.io/ios/app/threatdown-admin/id1666801296)

Manage IT security and respond to threats remotely. This app allows IT administrators to view endpoint status, remediate issues, and update agents from their mobile devices. Ensure your organization's security is maintained even when away from the office.

**Highlights:** Remediate endpoint threats, Quarantine and isolate endpoints, Initiate endpoint scans, View endpoint status, Check for agent updates, Manage user access

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Is ThreatDown Admin free?

ThreatDown Admin is free to download, with no in-app purchases.

### Which has better reviews, Spiceworks Help Desk or ThreatDown Admin?

ThreatDown Admin is rated higher. Spiceworks Help Desk averages 1.8 out of 5 from 60 ratings, while ThreatDown Admin averages 2.8 from 6 ratings.

### Do Spiceworks Help Desk or ThreatDown Admin have ads?

Neither Spiceworks Help Desk nor ThreatDown Admin shows ads.

### Which is updated more often, Spiceworks Help Desk or ThreatDown Admin?

Spiceworks Help Desk ships an update monthly, and ThreatDown Admin every 3 weeks. Most recently, Spiceworks Help Desk was updated on August 19, 2026 and ThreatDown Admin on August 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*