# Spiceworks Help Desk vs Human User

The clearest difference is update cadence: Spiceworks Help Desk at every 5 weeks against Human User's every 4 months. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Spiceworks Help Desk ships an update every 5 weeks, Human User every 4 months. The most recent releases landed on October 14, 2026 and September 27, 2026 respectively.

## The numbers

| Metric | Spiceworks Help Desk | Human User |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[1.8 (63 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews)** | — |
| Number of ratings | **63** | — |
| Positive reviews | 6.5% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 5 weeks** | Every 4 months |
| Monetization | Free | — |
| Size | 6 MB | 24 MB |
| Requires iOS | 15.6 | 15.6 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) | [Norrinradd Pty Ltd](https://appshunter.io/developer/1707007438) |

## What reviewers say

### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


### Human User

[App page](https://appshunter.io/ios/app/human-user/id6479356956)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Is Human User free?

Human User is free to download, with no in-app purchases.

### Do Spiceworks Help Desk or Human User have ads?

Neither Spiceworks Help Desk nor Human User shows ads.

### Which is updated more often, Spiceworks Help Desk or Human User?

Spiceworks Help Desk ships an update every 5 weeks, and Human User every 4 months. Most recently, Spiceworks Help Desk was updated on October 14, 2026 and Human User on September 27, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*