# CXone Connect vs TernioSwitch

The clearest difference is rating: TernioSwitch at 4.0 against CXone Connect's 1.9. CXone Connect's advantage is ratings volume (22 vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

TernioSwitch holds the better App Store score, 4.0 against 1.9. That said, the two scores are not equally well evidenced: CXone Connect has 22 ratings behind it against 3, so its average is the more settled of the two.

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 3, 2026 and October 16, 2026 respectively.

## The numbers

| Metric | CXone Connect | TernioSwitch |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.9 (22 ratings)](https://appshunter.io/ios/app/cxone-connect/id1586186063/reviews) | **[4.0 (3 ratings)](https://appshunter.io/ios/app/ternioswitch/id6746200184/reviews)** |
| Number of ratings | **22** | 3 |
| Positive reviews | 0.0% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Monetization | Free | Free |
| Size | 24 MB | 58 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 17+ |
| Developer | [inContact, Inc](https://appshunter.io/developer/669261800) | [Ternio](https://appshunter.io/developer/1195882812) |

## What reviewers say

### CXone Connect

[App page](https://appshunter.io/ios/app/cxone-connect/id1586186063)

This app offers an AI-powered conversational agent to assist with IT support inquiries. It aims to streamline IT helpdesk operations by providing automated assistance.

**Highlights:** Conversational AI agent, IT support assistance, Streamlined helpdesk operations, Cloud contact center integration

**Features:** macOS Compatibility

**In-app purchases:** none


### TernioSwitch

[App page](https://appshunter.io/ios/app/ternioswitch/id6746200184)

This mobile application provides contact center agents and supervisors with full access to their platform's tools. Manage customer interactions, update your status, and handle calls from any location with a user-friendly interface. Stay connected and productive on the go.

**Highlights:** Mobile access to contact center tools, Real-time availability and status updates, Inbound and outbound interaction handling, Seamless NICE CXone integration, Secure and reliable performance

**In-app purchases:** none


## Frequently asked questions

### Is CXone Connect free?

CXone Connect is free to download, with no in-app purchases.

### Is TernioSwitch free?

TernioSwitch is free to download, with no in-app purchases.

### Which has better reviews, CXone Connect or TernioSwitch?

TernioSwitch is rated higher. CXone Connect averages 1.9 out of 5 from 22 ratings, while TernioSwitch averages 4.0 from 3 ratings.

### Do CXone Connect or TernioSwitch have ads?

Neither CXone Connect nor TernioSwitch shows ads.

### Which is updated more often, CXone Connect or TernioSwitch?

CXone Connect ships an update every 2 weeks, and TernioSwitch every 2 weeks. Most recently, CXone Connect was updated on October 3, 2026 and TernioSwitch on October 16, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*