# Fay Servicing Mobile Access vs Shellpoint

The clearest difference is update cadence: Shellpoint at monthly against Fay Servicing Mobile Access's every 13 months. Shellpoint also leads on review sentiment (55% vs 36%) and ratings volume (17K vs 3.3K). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Shellpoint holds the better App Store score, 4.9 against 4.7. That said, the two scores are not equally well evidenced: Shellpoint has 17K ratings behind it against 3.3K, so its average is the more settled of the two. Written reviews point the same way: 36% of Fay Servicing Mobile Access's written reviews are positive against 55% of Shellpoint's.

Fay Servicing Mobile Access ships an update every 13 months, Shellpoint monthly. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | Fay Servicing Mobile Access | Shellpoint |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (3.3K ratings)](https://appshunter.io/ios/app/fay-servicing-mobile-access/id1592200267/reviews) | **[4.9 (17K ratings)](https://appshunter.io/ios/app/shellpoint/id6443957708/reviews)** |
| Number of ratings | 3.3K | **17K** |
| Positive reviews | 36.0% of reviews | **55.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 13 months | **Monthly** |
| Monetization | Free | Free |
| Size | 32 MB | 73 MB |
| Requires iOS | **14.0** | 15.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [FAY SERVICING, LLC](https://appshunter.io/developer/1592200269) | [Newrez LLC](https://appshunter.io/developer/1435999021) |

## What reviewers say

### Fay Servicing Mobile Access

[App page](https://appshunter.io/ios/app/fay-servicing-mobile-access/id1592200267)

Access all your loan information in a single, convenient application. View balances, important documents, and track your payment history with ease.

**Highlights:** View loan balances, Access documents, Track payment activity, Centralized loan information

**In-app purchases:** none

**What reviewers like**

- 💡 Easy to use
- 🚀 Convenient payment process
- 👍 Organized and informative

**What reviewers complain about**

- 🐛 Frequent password resets required
- 🔒 Security issues with login
- 👎 Poor customer service
- 🤯 Frustrating navigation

**Reported bugs**

- App crashes frequently
- Login information not recognized
- Unexpected lockouts

**Requested features**

- Face ID/Biometric login support
- Improved password management
- More reliable app performance


### Shellpoint

[App page](https://appshunter.io/ios/app/shellpoint/id6443957708)

Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.

**Highlights:** View loan account details, Make one-time payments, Schedule recurring payments, Access statements and documents, View recent account activity

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Straightforward payment process
- 👍 Convenient payment history
- 👍 Smooth system
- 👍 Easy payment service

**What reviewers complain about**

- 🐛 App crashes or doesn't load
- 🐛 Outdated and clunky interface
- 🐛 Slow performance
- 🐛 Lack of modern features
- 🐛 Unreliable customer service

**Reported bugs**

- Unable to access loan information
- Keyboard not working in app
- Login issues, unable to log in

**Requested features**

- Ability to set up and save multiple accounts
- Push notifications for due dates
- Clearer payment history breakdown
- Partial payment option


## Frequently asked questions

### Is Fay Servicing Mobile Access free?

Fay Servicing Mobile Access is free to download, with no in-app purchases.

### Is Shellpoint free?

Shellpoint is free to download, with no in-app purchases.

### Which has better reviews, Fay Servicing Mobile Access or Shellpoint?

Shellpoint is rated higher. Fay Servicing Mobile Access averages 4.7 out of 5 from 3.3K ratings, while Shellpoint averages 4.9 from 17K ratings.

### Do Fay Servicing Mobile Access or Shellpoint have ads?

Neither Fay Servicing Mobile Access nor Shellpoint shows ads.

### Which is updated more often, Fay Servicing Mobile Access or Shellpoint?

Fay Servicing Mobile Access ships an update every 13 months, and Shellpoint monthly. Most recently, Fay Servicing Mobile Access was updated on September 23, 2026 and Shellpoint on September 25, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*