# Fay Servicing Mobile Access vs LoanNav

Fay Servicing Mobile Access and LoanNav both sit at 4.7 stars, but that hides the real split: 36% of Fay Servicing Mobile Access's written reviews are positive against 6% of LoanNav's. Fay Servicing Mobile Access also leads on iOS requirement (14.0 vs 17.0). LoanNav's advantage is update cadence (every 5 months vs every 13 months). On price, rating, ratings volume and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Fay Servicing Mobile Access against 4.8 for LoanNav. Both are backed by a comparable volume of ratings — 3.3K and 2.3K respectively. Written reviews are what separate them: 36% of Fay Servicing Mobile Access's written reviews are positive against 6% of LoanNav's.

Fay Servicing Mobile Access ships an update every 13 months, LoanNav every 5 months. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.

## The numbers

| Metric | Fay Servicing Mobile Access | LoanNav |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (3.3K ratings)](https://appshunter.io/ios/app/fay-servicing-mobile-access/id1592200267/reviews) | **[4.8 (2.3K ratings)](https://appshunter.io/ios/app/loannav/id6446093898/reviews)** |
| Number of ratings | **3.3K** | 2.3K |
| Positive reviews | **36.0% of reviews** | 5.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 13 months | **Every 5 months** |
| Monetization | Free | Free |
| Size | 32 MB | 206 MB |
| Requires iOS | **14.0** | 17.0 |
| Devices | **iPhone, iPod** | iPhone |
| Age rating | 4+ | 4+ |
| Developer | [FAY SERVICING, LLC](https://appshunter.io/developer/1592200269) | [Cornerstone Capital Bank, SSB](https://appshunter.io/developer/963945039) |

## What reviewers say

### Fay Servicing Mobile Access

[App page](https://appshunter.io/ios/app/fay-servicing-mobile-access/id1592200267)

Access all your loan information in a single, convenient application. View balances, important documents, and track your payment history with ease.

**Highlights:** View loan balances, Access documents, Track payment activity, Centralized loan information

**In-app purchases:** none

**What reviewers like**

- 💡 Easy to use
- 🚀 Convenient payment process
- 👍 Organized and informative

**What reviewers complain about**

- 🐛 Frequent password resets required
- 🔒 Security issues with login
- 👎 Poor customer service
- 🤯 Frustrating navigation

**Reported bugs**

- App crashes frequently
- Login information not recognized
- Unexpected lockouts

**Requested features**

- Face ID/Biometric login support
- Improved password management
- More reliable app performance


### LoanNav

[App page](https://appshunter.io/ios/app/loannav/id6446093898)

Manage your loan account conveniently from your mobile device. Make and track payments, access escrow details, and sign up for services like autopay. Securely message your customer care team and access important documents.

**Highlights:** Make and view payments, Access escrow information, Sign up for autopay, View statements and tax documents, Message Customer Care

**In-app purchases:** none


## Frequently asked questions

### Is Fay Servicing Mobile Access free?

Fay Servicing Mobile Access is free to download, with no in-app purchases.

### Is LoanNav free?

LoanNav is free to download, with no in-app purchases.

### Which has better reviews, Fay Servicing Mobile Access or LoanNav?

LoanNav is rated higher. Fay Servicing Mobile Access averages 4.7 out of 5 from 3.3K ratings, while LoanNav averages 4.8 from 2.3K ratings.

### Do Fay Servicing Mobile Access or LoanNav have ads?

Neither Fay Servicing Mobile Access nor LoanNav shows ads.

### Which is updated more often, Fay Servicing Mobile Access or LoanNav?

Fay Servicing Mobile Access ships an update every 13 months, and LoanNav every 5 months. Most recently, Fay Servicing Mobile Access was updated on September 23, 2026 and LoanNav on September 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*